Customer Service Coordinator
ARAMARK Refreshment Services is North America’s #1 refreshment services provider. Every day we provide workplace refreshments to more than 100,000 locations throughout North America, offering clients a single source for office coffee service, water filtration, brand-name snacks, beverages and break-room essentials. Through our industry leading program, The Complete Breaktime Experience® ARAMARK offers a holistic approach to providing outstanding client services. ARAMARK Refreshment Services is part of the Business & Industry Group’s portfolio of services we offer to Fortune 500 companies and other large and small employers, and is one of the fastest growing and dynamic business units within this group.
The Customer Service Representative position is responsible for providing exceptional service to customers in a professional manner. Handle incoming calls with the objective of one-call resolution. Facilitate and resolve issues with discrepancies and/or customer complaints to ensure consistent customer satisfaction. Responsible for auditing company service programs to ensure compliance with 100% follow-up through customer callbacks.
JOB RESPONSIBILITIES
· Demonstrates active, personal, daily involvement, visibility, open-mindedness, and professionalism to Support Services, staff, internal and external customers, and suppliers.
· Maintains required departmental records, reports, and files in accordance with established policies and procedures while obtaining processes and distributing reports in a timely manner.
· Call and process electronic or telephone orders/requests.
· Phones/Customer Service
· Check Market Center general email box
· Prepare ship route for processing (printing, posting)
· Service call back
· Service Dispatch
· Place work order for service calls Process refunds
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
QUALIFICATIONS
Job Type: Full-time
Pay: $19.00 – $25.00 per hour
Benefits:
Shift:
Weekly day range:
Work Location: One location
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