HarmonyCares Hiring for Patient Access Representative-Remote Job at Troy, MI Full Time

Reaching out to those in need is more than a career; it’s a calling.

If you share our philosophy, come share our success and exceptional growth potential. We are looking for engaged, talented people to join the HarmonyCares (formerly USMM) family of companies.

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health, HarmonyCares Hospice and The Home DME.

Our Mission – “Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services”

Our Values – Respect, Integrity, Teamwork and Excellence – are leading us to a better tomorrow for patient care.

Position Description

The Patient Access Representative obtains and validates patient demographic, insurance and financial information. As a Patient Access Representative you will:

• Be accountable for outstanding customer service to all external and internal customers, including responding, resolving and follow up regarding customer service issues
• Enter patient referrals, including complete and validated demographic, insurance and financial data
• Verify insurance benefits utilizing all available resources
• Notify patients/guarantors of financial responsibility
• Refer appropriate cases to the Customer Service department for payment collection
• Make documents received during the registration accessible to physician practices in Aprima
• Provide correct information to referral source and patient callers regarding the benefits of HarmonyCares Medical Group services
• Educate referral sources on New Patient Referral processes

Qualifications

• High School diploma or equivalent, or completion of some college coursework
• One year experience in customer service, insurance verification, registration, or administrative role
• Ability to multi-task in a call center environment
• Knowledge of Centricity

Won’t you join us? We are seeking candidates who desire the opportunity and experience of delivering quality and compassionate healthcare – within proven care models – to elderly individuals and those with complex medical issues, who are the forefront of everything we do.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Dependent health insurance coverage
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Free flu shots
• Health insurance
• Life insurance
• On-the-job training
• Paid jury duty
• Paid orientation
• Paid time off
• Paid training
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• What are your salary requirements?

Education:

• High school or equivalent (Required)

Experience:

• customer service: 1 year (Required)
• insurance verification: 1 year (Preferred)
• Call center: 1 year (Required)
• Medical background: 1 year (Preferred)

Work Location: Hybrid remote in Troy, MI 48084