Aquent Talent Hiring for Project Manager Job at Redmond, WA Full Time

Overview

This position requires interaction with internal stakeholders to ensure that project requirements are met. Must possess strong cross team/group/org collaboration skills; ability to foresee and analyze project risks, develop risk management plan and mitigate subsequent issues. The ideal candidate will have high-powered analytical skills and the ability to understand concepts and situations that pass by many others.

Required Qualifications

• Power BI experience
• Ability to say no in a hundred nice ways (up to CVP level). Someone who is comfortable with pushing back on inquiries that do not meet our controls/standards.
• Strong communication and relationship skills
• Detailed, analytical and thorough
• Persistent – can see through Compliance tickets to the end
• Independent worker that doesn’t hesitate to ask questions or reach out for help
• Willing to bring in new ideas and improvement suggestions
• Strong ability to coordinate/organize themselves around diversified workflow, prioritize tasks, and stick to time limits specific to each task on their plate.
• Completing tasks on time. Very important. The candidate should be able to show they can work independently and under pressure (month/ quarter/year-end) and can overcome blockages to achieve required results on time.
• Eagerness to learn / adapt to new tools and processes.
• Detail-oriented person that can follow instructions and apply critical thinking / ask questions in case of ambiguity/uncertainty/blockages.
• Someone who is very detailed oriented and meticulous when reviewing document language.
• Someone with great written and verbal communication skills
• Someone who is organized and has experience with creating process documents.
• Compliance-related background.
• Knowledge of Volume Licensing.

Responsibilities

Full ownership of queue management, including:

• Manage ticket tracking from intake to resolution
• Ensure cases are picked up within initial response SLA
• Apply documented process to requests
• Ensure all Response Received are responded to in a timely manner
• Provide professional and thorough answers to requestor
• Monitor Volumes and Trends based on several different splits
• Identify and manage gaps in content or processes based on compliance tickets and support questions
• Develop necessary trainings for front-line support agents that are in addition to FAQs
• Engage with BI teams to drive enhancements in Monitoring dashboards and reports
• Assist with keeping online app content up to date with latest Policy updates

Required Software Skills

• Proficiency in Microsoft Office required (Excel, Outlook, OneNote, PowerPoint).
• Familiarity with SharePoint tool
• Familiarity with task management tools, such as Azure DevOps (previously known as TFS/VSTS/VSO) or JIRA

Prefered Software Skills

• Advanced Excel knowledge is a plus
• SQL knowledge is a plus
• Basic HTML knowledge is a plus
• Familiarity with PowerApps
• Familiarity with Power BI