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Amazoncom Services Inc Hiring for Senior Program Manager, Selling Partner Risk at Seattle, WA Full Time
Job Description
Selling Partner Risk’s mission is to protect Customers, Selling Partners, Brands and Amazon’s businesses. We achieve this by ensuring robust vetting of a seller’s identity and stopping bad actors from launching a new selling account, stopping bad actors from compromising existing selling accounts, stopping bad actors attempts to engage in financial fraud, preventing bad actors from driving sales through rank or reviews manipulation, and eliminating financial incentives for bad actors.
While we obsess over customers, we specialize in obsessing over bad actors to identify their friction points and multiply them exponentially in ways that don’t impact good sellers.
While we obsess over customers, we specialize in obsessing over bad actors to identify their friction points and multiply them exponentially in ways that don’t impact good sellers.
Our vision is to ensure Bad Actors never receive a dollar from selling on Amazon and abusing our policies. This is done with minimal friction for good sellers, clearly communicated policies, and risk assessments. If we successfully achieve our vision, then Bad Actors will stop committing misconduct on Amazon.
We are looking for a creative and experienced Program Manager for a team that specializes in identity and supply chain verifications to support this vision. If you’ve been searching for a role that’s complex, fast-paced, and impactful, this is it.
Key job responsibilities
Be (or become) a subject matter expert in identity verifications, supply chain verification and supporting regulatory policies and agencies. This role will work closely with policy, legal stakeholders both internal and external.
Own and communicate strategic vision, updates, goals, policy changes and roadmap to internal (up to SVP level) and external stakeholders verbally and in writing. Routinely author PRFAQs, Working Backwards docs, business reviews, program flashes, etc.
Proven ability to deliver results and execute multiple high-visibility initiatives simultaneously. Make data-driven tradeoffs to maintain strategic deliverables.
Operate with a high degree of independence. This role requires a curious, self-starting, fast learner who thrives in ambiguous, challenging spaces.
Set and achieve challenging goals to solve problems. Drive efficiency improvements by eliminating non-value add processes and introducing automation to maximize impact.
Develop solutions that scale in a resource constrained environment. Proactively launch mechanisms and build processes that address future challenges.
Extensively build trust with cross-organizational stakeholders. Use data to influence without authority and drive consensus at all levels of an organization.
Expertly quantify impact with best-in-class analytics and investigation techniques. Advanced Excel skills are a minimum expectation (Advanced SQL is a plus).
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
– 5+ years of program or project management experience
– Experience using data and metrics to determine and drive improvements
– Experience owning program strategy, end to end delivery, and communicating results to senior leadership
– 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
– A self-starter with extensive ability to thrive in an extremely ambiguous environment
– 5+ years of driving process improvements experience
– Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
– Experience implementing repeatable processes and driving automation or standardization
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
