Advanced Call Center Technologies, LLC Hiring for Help Desk Technician – Shift 2 and 3 Job at Harlingen, TX Full Time

Help Desk Tech Responsibilities:

• Monitor VRU’s and IVR’s on an hourly basis
• Update remote users with corporate antivirus software and any other software updates when applicable
• Create, troubleshoot and resolve work orders
• Troubleshoot user issues
• Monitor Track IT ticketing system
• Answer Help Desk line
• Follow up on work orders with requestors
• Follow up with IT staff on work orders that are overdue or close to being overdue to ensure prompt resolution
• Check resolutions on closed work orders daily
• Produce weekly reports as needed
• Update critical documentation in a timely manner
• Administer VPN dual authentication tool

Qualifications and Experience:

• Strong verbal and written communication skills are required
• Strong troubleshooting skills
• Must be detail oriented, well organized and self-motivated
• Ability to work with all levels of management
• Must be able to effectively work independently and in team environments.
• Ability to work in a fast paced environment and manage time efficiently between multiple priorities.
• Advanced skills in Microsoft Office
• Active Directory
• Outlook
• Familiar with Windows 10

Job Type: Full-time some evenings and weekend shifts

Required experience:

• Prior Help Desk or IT experience

Required education:

• Some college or technical school education

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Ability to commute/relocate:

• Harlingen, TX 78550: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location