Dr Maria Balce, DDS, Inc, wwwbalcedentalcom Hiring for Front Desk Dental Receptionist Job at Hacienda Heights, CA Full Time

Immediate opening for a Front Desk Receptionist that has excellent organization skills along with having the ability to work along side other team members to provide the best experience for the patients and our well established referral base. We are located in the Hacienda Heights, California, We provide comparable salaries along with Retirement Plan and dental benefits, paid holidays and accrued vacation time. Please fax your resume to 626-336-7565 or email along with any letter of reference.

Job Duties

• Check-in patients as they arrive to be seen for their appointments
• Collect payment
• Provide exceptional customer service to all callers
• Schedule detailed and accurate appointments
• Handle questions and provide answers in a professional and pleasant manner
• Verify and update patient demographics with each patient related call as needed
• Screen callers to determine caller’s needs
• Schedule, cancel, confirm or reschedule appointments according to the scheduling guidelines
• Transfer calls to the proper team member according to protocol
• Take and forward messages to the appropriate department
• Respond to customer inquiries

Job Requirements

High School level education. The position requires someone who is personable, dependable and responsible, with excellent organizational as well as verbal and written communication skills.

• Minimum of 2 years of dental receptionist experience
• Must understand dental terminology and be able to explain dental treatment options to patients over the phone
• Excellent telephone etiquette and keyboard skills
• Experience as an efficient scheduling representative in a fast-paced dental office
• The capacity to maintain the trust of the customers as well as customer confidentiality.
• Strong sales experience
• Ability to both think strategically and act tactically as necessary
• Proficient in Microsoft office and Dental software
• Excellent verbal and written communication skills
• Strong organizational, problem-solving, and analytical skills
• Manage priorities and workflow with an acute attention to detail
• Work independently and as a member of various teams
• Deal effectively with a diversity of individuals at all organizational levels
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Reliable transportation
• Exceptional customer service skills, enthusiastic, reliable, and dependable
• Quick learner with a positive attitude and open to change
• Detail-oriented, extremely organized and possess strong multi-tasking skills
• Work experience in a dental office
• Fluent in Spanish is a plus

Work Remotely

• No

Job Type: Full-time

Pay: $18.00 – $25.00 per hour

Benefits:

• Dental insurance
• Paid time off
• Retirement plan
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Dental assisting: 1 year (Preferred)

License/Certification:

• X-Ray Certification (Preferred)

Work Location: One location