Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Facility: GSS National Campus
Location: Sioux Falls, SD
Address: 4800 W 57th St, Sioux Falls, SD 57108, USA
Shift: 8 Hours – Day Shifts
Job Schedule: Full time
Weekly Hours: 40. 00
Salary Range: $21.50 – $34.50
Pay Info: Pay starts at $21.50 and will go up according to years of applicable experience.
Department Details
MAC Operating System knowledge. Excellent Customer Services skills a must.
Job Summary
Build and maintain trust in Sanford being an industry leader in service and technology, while utilizing communication, training and problem-solving skills to meet the technology needs of our guests and employees. Requires general networking, unified communications, and technology systems support and knowledge of commonly used concepts, practices and procedures within the technology field. Approach customers with knowledge, empathy, tech-savviness and happiness that provides an experience second to none. Duties to include: consistent interaction with our customers (team members, patients, families and other guests of Sanford, troubleshoot company owned and personal devices, replace company owned devices when necessary, and help customers with best practices and productivity tips. Must have a passion for providing excellent customer service that goes above and beyond expectations of their audience. Ability to communicate across all generations, functions, settings, regions, and levels within the organization to meet the needs of customers. Position requires on-site support in multiple clinical and non-clinical departments and facilities including patient rooms, emergency department, and other patient care areas.
Technical knowledge includes support of technology devices or software packages that are unique to an individual or a department’s needs, while also maintaining Sanford technology standards. Must learn and maintain specific hardware/software knowledge. Extensive working knowledge in the configuration and maintenance of personal computers and related operating systems and applications. Ability to work with multiple departments and facilities in providing necessary support and installation and troubleshooting of hardware and software standards.
Must possess strong problem solving and excellent communication skills. Must be knowledgeable and proficient in the latest mobile and end-user computing technologies. Ability to train and educate customers. Build lasting relationships with customers, and understand their situations, needs, work styles, challenges and satisfiers. Ability to diffuse stressful situations. Must have a motivation to learn, an aptitude for acquiring new skills, & be personally accountable.
Qualifications
Bachelor s degree required, in lieu of education, leadership may consider 5 years of applicable experience in customer service and technology or an Associate s degree in a computer related field and 3 years experience in customer service and technology.
2 years experience in technical support or customer service preferred.
Benefits
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [email protected] .
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Req Number: R-0124899
Job Function: Information Technology
Featured: No
Job DescriptionAt Advanced Accelerator Applications, a Novartis company, we are committed to leading innovation in nuclear medicine and delivering the...
Apply For This JobAbout the roleThe BioProcess Engineer I is responsible for assisting with organizing, running, and sustaining the manufacturing operations process at...
Apply For This JobAbout the roleLocation: East Hanover, NJ The Business Excellence Director plays an integral role in driving excellence in execution across...
Apply For This JobJob DescriptionLocation: Morris Plains, NJ Novartis is unable to offer relocation support for this role: please only apply if this...
Apply For This JobAbout the role#LI-Hybrid; #LI-OnsiteOn-site Hybrid1,800+ associates. 85+ countries. 1 goal. At Novartis, we are dedicated to discovering and developing new...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Requisition ID: R10050175 Category: Information Technology Location: Baltimore, Maryland, United States of America Citizenship Required:...
Apply For This Job