Job Summary
Provides World Class Customer Service Experience to all Abra customers on the phone, in person and throughout the entire repair process; provide administrative support to the daily operations of the center
Essential Job Duties
Hours or work – Monday-Friday 8am-5:30pm
Greet all customers in a timely, friendly and professional manner
Answer all phone calls consistently within 3 rings. All phone messages immediately communicated to the correct recipient
Ensure all customer comfort items are fresh & available for customers at all times (coffee, water, magazines, etc.)
Coordinate Rental Car /Tow companies to provide one-stop service to all customers
Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup person
Monitor DRP assignments, estimate/repair appointments and capture rates of assignments
Maintain DRP logbooks and Enterprise ARMS by 9am daily
Secure proper payments. DRP DTPS completed as required
Filing: Daily filing of customer records, RO jackets are filed in alphabetical order, parts invoices, etc.
Assist OM with reconciling invoices to payables report daily & monthly (as applicable)
Comply with Abra daily receipts guidelines and procedures
Comply with all Abra safety rules, guidelines and standards
Other duties as assigned
Skill/Requirements
High school diploma or GED
Must be at least 18 years of age
Must have a valid driver’s license and be eligible for coverage under Abra’s insurance policy (Not an excluded driver)
Satisfactory completion of a criminal background check
Ability to effectively communicate with others, oral and written
Ability to read and understand basics of repair instructions, written estimates and work orders
Organizations, multi-tasking; adapts easily to fast-paced environment
Personable, friendly demeanor with “World Class” customer service approach to internal and external customers
Maintains a well-groomed, professional appearance
Moderate noise levels in this working environment
Pay and Benefits
Semi-Monthly Pay Schedule
Competitive pay
Comprehensive benefits package including 401K
Paid training and career advancement
About Abra
Founded in 1984, Abra Auto Body Repair of America is an industry leading auto body and glass repair provider with hundreds of repair centers in many major markets across the country. Abra provides employees tremendous opportunities for career advancement and invests in ongoing education and training to expand employee skillsets. Abra provides a safe work environment with the proper tools and equipment in place for employees to be successful. Abra employees benefit from working in a team environment and have the opportunity to collaborate on projects which make a difference in their communities.
Job Type: Full-time
Pay: $18.00 – $22.00 per hour
Benefits:
Schedule:
Ability to commute/relocate:
Work Location: One location
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