Abra Hiring for Customer Service Representative Job at Minot, ND Full Time

Job Summary
Provides World Class Customer Service Experience to all Abra customers on the phone, in person and throughout the entire repair process; provide administrative support to the daily operations of the center

Essential Job Duties

Hours or work – Monday-Friday 8am-5:30pm

Greet all customers in a timely, friendly and professional manner

Answer all phone calls consistently within 3 rings. All phone messages immediately communicated to the correct recipient

Ensure all customer comfort items are fresh & available for customers at all times (coffee, water, magazines, etc.)

Coordinate Rental Car /Tow companies to provide one-stop service to all customers

Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup person

Monitor DRP assignments, estimate/repair appointments and capture rates of assignments

Maintain DRP logbooks and Enterprise ARMS by 9am daily

Secure proper payments. DRP DTPS completed as required

Filing: Daily filing of customer records, RO jackets are filed in alphabetical order, parts invoices, etc.

Assist OM with reconciling invoices to payables report daily & monthly (as applicable)

Comply with Abra daily receipts guidelines and procedures

Comply with all Abra safety rules, guidelines and standards

Other duties as assigned

Skill/Requirements

High school diploma or GED

Must be at least 18 years of age

Must have a valid driver’s license and be eligible for coverage under Abra’s insurance policy (Not an excluded driver)

Satisfactory completion of a criminal background check

Ability to effectively communicate with others, oral and written

Ability to read and understand basics of repair instructions, written estimates and work orders

Organizations, multi-tasking; adapts easily to fast-paced environment

Personable, friendly demeanor with “World Class” customer service approach to internal and external customers

Maintains a well-groomed, professional appearance

Moderate noise levels in this working environment

Pay and Benefits

Semi-Monthly Pay Schedule

Competitive pay

Comprehensive benefits package including 401K

Paid training and career advancement

About Abra

Founded in 1984, Abra Auto Body Repair of America is an industry leading auto body and glass repair provider with hundreds of repair centers in many major markets across the country. Abra provides employees tremendous opportunities for career advancement and invests in ongoing education and training to expand employee skillsets. Abra provides a safe work environment with the proper tools and equipment in place for employees to be successful. Abra employees benefit from working in a team environment and have the opportunity to collaborate on projects which make a difference in their communities.

Job Type: Full-time

Pay: $18.00 – $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Overtime

Ability to commute/relocate:

• Mandan, ND 58554: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location