First Choice Credit Management Hiring for Customer Service Representative Job at West Palm Beach, FL Full Time

We are looking for a highly motivated and experienced Client Service Account Manager to join our team. This position is responsible for providing excellent customer service to clients in our program with a strong focus on client retention and successful program completion.

**This is a full-time, in-house (not remote) position at our office is located close to downtown West Palm Beach**

Schedule:

• Mon-Thurs: 9:00am – 6:00pm & Fridays: 9:00am – 5:00p

Responsibilities:

• Handle customer inquiries via telephone and email with the utmost care and professionalism
• Provide program updates and other related information about the company services and programs to clients
• Troubleshoot and resolve issues and concerns
• Effectively resolve customer escalations
• Document and update customer records based on interactions with a high degree of accuracy and attention to detail
• Develop and maintain a knowledge base of the evolving services
• Meet or exceed department standards and objectives

What We’re Looking For:

• College degree preferred, but not required
• At least 2+ years of customer service experience, preferably in a call center/office environment
• Excellent communication skills (both written and verbal). Bilingual a plus!
• Positive, upbeat, and professional demeanor
• Strong follow-up and organizational skills
• Ability to build rapport with clients
• Ability to prioritize and multitask in a fast-paced environment
• Must be proficient with computers, specifically with windows based programs such as MS Office including Excel, Word, and Outlook
• Ability to type 40 WPM

What we offer:

• Medical, Dental and Vision benefits available after 90 days
• Paid time off and paid holidays
• Great work environment with a growing company
• Advancement Opportunities

Job Type: Full-time

Pay: $18.00 – $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• West Palm Beach, FL 33401: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location