Customer Relations
$50,000 a year
Position Summary:
The role of a Customer Relations Agent is to be a Viking brand ambassador, responsible for rebuilding trust and strengthening Viking’s relationship with the customer while protecting the company brand. The Customer Relations Agent is the subject matter expert of customer solutions and ensures the best customer experience throughout the journey from booking to post-trip. The Customer Relations Agent manages inbound and outbound phone calls discussing the guest’s post-cruise perspective about their overall experience. The Agent’s role is to reinforce a customer-centric attitude to maximize customer satisfaction using strong conflict resolution, negotiation and mediation skills with excellent verbal and written communication to provide exceptional customer care.
Job Responsibilities:
Knowledge/Skill Requirements:
Compensation & Benefits
About Viking
Viking was founded in 1997 and offers destination-focused journeys on rivers, oceans and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests “the thinking person’s cruise” in contrast to mainstream cruises. In its first five years of operation, Viking has been rated the #1 ocean cruise line in Travel + Leisure’s 2016, 2017, 2018, 2019 and 2020 “World’s Best” Awards.
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