IT Support Technician
Location: Gaithersburg, MD or other facilities within Montgomery County
Transportation required
Duration: 12 Months with Option to Extend
Rate Negotiable: C2C or W2
All Residencies May Apply
Resumes to Criss Brient: [email protected]
Seeking a technician to support Mobile devices and desktops for Law Enforcement technology infrastructure. The candidate will be Tier I Tier II support taking direction for seasoned resources to learn the technologies and support the Police Department. This resource will be responsible for following help desk processes, documenting troubleshooting and resolution, providing content to the knowledge base for shared knowledge for resources. This position requires a mindset to be able to troubleshoot complex technical issues, software configurations and connectivity issues.
Job Duties:
Daily support for Law Enforcement resources to include installation, troubleshooting, configuration, and deployment of technologies
Perform onsite and remote support for Law Enforcement Technologies
Strong knowledge in PC and mobile software, Office 365, PDF, Windows, Netmotion, other Police specific technologies will be taught
Candidate must possess strong customer service skills, engaging customer, understanding the needs, communicating with the customer, escalating if issue cannot be resolve quickly
Strong written and oral communication skills
Strong network troubleshooting skills
Printer setup and configuration
Strong knowledge of Windows 10
Strong knowledge of Access, SQL, .NET support is a plus
Strong organizational skills and time management
Coordinate internal resources, third parties and vendors in troubleshooting and implementations
Assist with defining IT requirements, and supply specifications to include but not limited to network, system and database interface requirements
Perform and report on system and application testing including conformance to supplied specifications and requirements, troubleshooting
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