City of Dallas, TX Hiring for Information Technology Analyst II Job at Dallas, TX Full Time

The Information Technology Analyst II assists, supports, and provides expertise in the maintenance and support of all computers and IT systems. Identifies and resolves business problems requiring the integration of mainframe and computer hardware and software systems to provide solutions to management questions.

Planning & Urban Design – the Information Technology Analyst II will 1) provide technical support to the development, implementation, and administration of the department’s new records digitization initiative; 2) implement and oversee the development, implementation, and administration of the department’s transition to an electronic review platform for zoning and development review, and the operation and administration of such platform; 3) provide technical support, training, assistance and troubleshooting services for all departmental information and technology systems including computers, telephones, audio-visual equipment, software licensing, website maintenance and updates, creation of web-based applications, remote meeting facilitation, and all other information and technology related matters; 4) serve as the department’s liaison to the city’s Information and Technology Department, and all other departments as applicable; 5) partner with the Business Office in the procurement of technology-related equipment and software; 6) deploy new technology systems; 7) research and provide integrated technology system recommendations as part of a continuous improvement process to achieve operational efficiencies; and 8) attend City Plan Commission and other departmental meetings as needed to set up various information and technology systems in preparation of meeting; provide equipment troubleshooting support to staff and committee/commission members during meetings; facilitate, monitor and troubleshoot hybrid and remote meetings through the use of virtual web/cloud-based platforms (currently WebEx). This position may require attendance at evening meetings. The ideal candidate should have basic knowledge of the following, or similar type of, applications, but not limited to: ProjectDox, Accela Government Software, OnBase, Posse, Legistar/Granicus, Swagit, WebEx, AND all Microsoft applications.

1 Programs mainframe and computers and provides customized data processing reports to assist management in making decisions; analyzes IT solutions and software, identifies issues or needs, and reports on findings; makes recommendations for effective solutions.

2 Develops computer-based solutions to address management problems or information requests; maintains specific system for various departments and provides troubleshooting and problem resolution.

3 Confers, communicates, and collaborates with department personnel to determine hardware and software required to address needs, suggests plans to reallocate existing equipment, and ensures the purchase of additional or replacement equipment.

4 Provides on-site maintenance and repair of computer and LAN hardware and software to ensure availability of functional equipment and to reduce costs under service agreements; makes recommendations regarding renewals of service agreements.

5 Trains and teaches employees in the use of computer hardware and software as new staff is hired or new systems are installed to maximize the utilization of computer equipment and the effectiveness of established systems; provides technical assistance and expertise to lower level programmers and analysts.

6 Establishes and maintains security procedures for divisions to prevent unauthorized access to systems; identifies risk areas and recommends solutions to address.

7 Maintains database, mainframe, and software information in order to maximize the accuracy and safety of management information and to improve the degree to which data may be retrieved.

8 Performs any and all other work as needed or assigned.

EDUCATION:

• Bachelor’s degree (or higher) in an engineering, mathematics, computer science, business, or information technology related field.

EXPERIENCE:

• One (1) year experience working with computer systems, information technology or technology analysis.

EQUIVALENCY(IES):

• High school diploma/GED plus five (5) years of the required experience will meet the education and experience requirements.
• Associate degree in a specified field plus three (3) years of the required experience will meet the education and experience requirements.
• Associate degree (or higher) in a non-specified field plus four (4) years of the required experience will meet the education and experience requirements.

PREFERENCE(S)

• Experience analyzing information and trends to increase systems performance and efficiency preferred.

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

For evaluation purposes, acceptable qualifying experience for all positions must have been in a paid capacity unless noted otherwise in the minimum qualifications for the posted position.
Additionally, 30+ hours per week will be counted as full-time employment and will receive full credit for the amount of time employed. A minimum of 15 through 29 work hours per week will be counted as part-time employment and will receive half credit for the amount of time employed.