The IT Company Hiring for IT Support Specialist Job at Morristown, TN Full Time

A Day in the life of an IT Support Specialist:

An IT Support specialist at ITCO has the opportunity to accumulate and demonstrate specialized expertise and skill in our fast-paced team environment. We work to deliver high quality technical standards as well as exceptional customer service while we work with our clients to support them in environments/tasks such as:

• Installing and maintaining computer systems including software and hardware on desktops and laptops

• Resolving internet and network access issues (both wired and wireless)

• Providing network printer support

• Determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance

• Configure and maintain local AD and Azure AD environments.

• Configure and maintain network equipment ie firewalls, routers, switches etc.

• Meeting with other team members to develop one-on-one technical expertise as needed/requested

• Contributing to Process improvement by maintaining accurate documentation

The results we measure by is ticket’s opened and closed per day, Customer Happiness, and Average resolution time.

Qualifications:

• High school degree, Associates, Bachelors or Technical Degree Desired
• 2-5 Years IT Experience
• Strong desktop operating system and applications knowledge
• Strong understanding and experience with ALL Microsoft Windows Server & Application technologies
• Strong understanding and experience with Microsoft Office365
• Fundamental knowledge and understanding of networking technologies including TCPIP, Routing & Switching, Firewall Policy Management, Remote Access
• Knowledge and some experience with Virtualization Technologies from Citrix and/or VMWare

Bonus Points:

• Background in IT Managed Services
• Certifications: Microsoft, VMWare, Citrix, Cisco, Meraki, Citrix, Fortinet, CompTIA
• Associates or Bachelors in Computer Science or related field
• Bi-lingual Spanish
• Networking( Firewall and Switch Configuration

You should be comfortable with the following work conditions and other considerations:

• Candidate should have reliable transportation
• Candidate should be willing to work nights and weekends
• Candidate should be able to lift 50 or more pounds

Job Type: Full-time

Pay: $50,000.00 – $70,000.00 per year

Our Core Purpose:

We exist to help businesses succeed by leveraging the power of technology

Values:

Be Trustworthy

Invest in Those Around You

Always be Improving

Take Pride in What You Do

To work at The IT Company, the following qualities and traits should resonate with you:

• Fun loving
• Able to make decisions under pressure
• Desire to serve others
• Desire to ensure customers are happy
• Desire to close loops and not leave “things undone”
• Able to prioritize and sequence events logically
• “Do the right thing” attitude
• Attention to detail
• Passion for learning

Benefits and Perks!

• Unlimited PTO
• Health Benefits
• Competitive Pay
• 401 K
• Phone/Phone Stipend
• Hybrid options