Plum Market Hiring for Junior IT Analyst – Plum Market Corporate Office Job at Farmington Hills, MI Full Time

Plum Market is an emerging leader in the Grocery Retail industry. We are committed to stocking the very best selections of All Natural, Organic, Local, and Specialty Grocery items.

Our Team Members are passionate about delivering the highest quality food, beverage, and grocery essentials to our Customers, helping them achieve a better lifestyle. We make our Team Members and our Customers our top priority by delivering the best possible Customer retail experience.

Our Plum Market Grocery Stores are a reflection of the very communities we serve. From our Team Members to our Customers, local vendors and product selection, we are proud of the inclusive culture in which we thrive, and strive to promote at Plum Market. If you share our enthusiasm, please apply to see how you may fit in.

Benefits of working at Plum Market:

Full time position available.

You can learn about great food and grow your passion at the same time.

We provide exceptional training to help you grow your knowledge.

Promotional opportunities. We are a growing company and you can grow with us!

Variety of medical, dental, and vision benefits to cover you and/or your family.

401k with company match after a 6 month waiting period.

20% off Team Member Discount.

50% off Team Member Lunch Discount.

Plum Market offers a desirable and rewarding place to work.

Employment is contingent on a successful background check.

Description:

The Junior IT Support Analyst manages a variety of technical platforms in the Plum Market infrastructure. This role primarily supports the price maintenance of the various POS and web systems, and the secondary role is to help IT support all facets of technology at all Plum Market Store locations, Foodservice, and the Support Office.

Who you are:

You model and provide exceptional Guest Service.

You have a love of natural, organic and local food.

You have attention to detail and a proficiency with computer processes.

You have strong analytical and problem-solving skills.

You have a drive to expand your own working knowledge of IT processes.

What you bring:

Ability to be efficient and accurate in collating and transposing data.

Microsoft Excel mastery

Extreme attention to detail and a strong desire for perfection

Ability to adapt to multiple Point of Sale platforms (Experience with LOC SMS, Square, and Ecommerce platforms is a plus)

Familiarity with enterprise networking and VPNs.

Experience working in a helpdesk environment troubleshooting Windows, iOS, Printers, Phones, and networking.

Ability to identify common issues and communicate possible solutions to Leadership.

Excellent written and verbal communication skills and strong organizational skills.

Extensive knowledge working with Microsoft office.

What you will do:

Data Entry into multiple Point of Sale systems including LOC Store Management Suite, Magento, GrocerKey, Unata, Xenial, and Square.

Help lead resolution of issues raised in company helpdesk system.

Set up workstations with computers and necessary peripheral devices.

Install and configure software.

Maintain logs of asset changes, repairs, and fixes.

Perform troubleshooting to diagnose and resolve problems, and coordinate escalation to managed service teams

Some travel to Plum Market Stores or satellite locations for support, upgrades, or new openings.

Support the stores and corporate network on off-hours as needed.

Maintain a positive and productive Team relationship.