Boutique Recruiting Hiring for Sr Service Desk Engineer Job at Los Angeles, CA Full Time

An IT solutions company is looking for Sr Service Desk Engineer in Los Angeles , California. This position offers a hybrid work structure where employees can work remotely or from the office. This position will be responsible for Receiving, prioritising, documenting, and actively resolving requests from our clients in a timely manner.A large proportion of this job requires talking to clients on the telephone working in a busy (sometimes high pressure) helpdesk environment. You should have an excellent telephone manner.

What the company offers: Medicaland vision (Eligible after 60 days), 401k (eligible after a year), Life insurance, 10 days PTO, Professional development assistance, Referral program and growth opportunities.

If you are self-motivated and looking for an exciting role. This is the right opportunity. Apply Now!!!

Responsibilities:

• Communicate with users via phone, e-mail, and IM/chat to quickly resolve issues in the most efficient manner all the while ensuring that customers feel value, satisfaction, and empathy.
• Provide technical support for all levels of staff from end-user to executive.
• Utilize a centralized ticketing system to resolve, document, manage and communicate with users.
• Provide support for VOIP telephone systems, including handsets and conference room phones.
• Provide support for PC users, including office and remote employees.
• Perform detailed and easy to read documentation on troubleshooting steps to facilitate working together with others.
• Monitor and prioritize incidents and tickets. Escalate and/or work in tandem with appropriate people from within the organization and selected vendors on unresolved issues.
• Utilize/mobilize all third-party/partner technical resources to solve problems where necessary.
• Install and configure workstation, telephony, video, and mobile hardware/software as required.
• Communicate and provide guidance and knowledge transfer to other resources within the organization on issues/problems and resolution.
• Improvements, candid and business direct feedback and participating in meetings providing value add dialog for the betterment of the group.

Qualifications:

• 6-10 years of experience as a tier 3.
• Ability to communicate effectively with technical and non-technical users.
• Provide desktop & end-user support for both hardware and software.
• Knowledge of common desktop applications such as MS Office Suite, Adobe products and Intuit products.
• Excellent troubleshooting skills with different Operating Systems such as Windows 10 and 11, and MAC OSX.
• Familiar with SAS solutions such as Office 365, Google Workspace and Adobe CC.
• Ability to work independently as well as on a team.
• Ability to learn and document processes of third-party applications that you might not be familiar with.
• Be a self-starter, eager to learn and get involved in the troubleshooting process.
• Experience working for an MSP and backup solutions is a plus.

#LI-POST #ZR #INDOPS #LI-Hybrid