CoLiant Solutions,Inc Hiring for IT Support Job at Springfield, IL Full Time

IT Support Technician

Provide end user support including but not limited to:

• Help desk tech notes for escalation or resolution of service requests.
• Monitor and manage alerts generated through our RMM solution.

Support and maintenance of PCs including but not limited to:

• Complete PC setup and deployment for new employees using standard hardware and software.
• Perform timely workstation hardware and software upgrades.
• Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk.
• Coordinate with vendors for hardware repair.
• Monitor and remove virus, spy-ware, and other non-authorized software.
• Order and purchase standard equipment and software through approved vendors

Maintain network Windows server infrastructure (virtual and physical)

• Update networked applications as required.
• Maintain daily backup and off-site storage.
• Report file and server issues to the Service Desk for further assignment.
• Setup and maintain network printers, scanners, and multi-function devices.
• Coordinate copier/MFD repairs with authorized repair vendor.

Application Development

• Experience working with Azure environment, SharePoint Online, Office 365.

Maintain network firewalls

• Experience in network design

· Apply firmware updates as required

· Review security policies monthly

Requirements

• Ability to self-motivate
• Experience communicating directly with clients
• Strong organization skills
• Excellent written and oral communication
• Ability to multitask and work from separate workflows
• Ability to translate technical terms into layman’s terms
• Some travel required; usually not overnight.

Experience with these technologies preferred:

· Fortinet – Firewalls, Wifi, Routing, and Switching

· HP/Aruba – Wifi, Switching, and Printing

· Microsoft – Windows Server and Workstation

o Active Directory

o DNS

o DHCP

o IIS

o MS Office Apps

o Office 365 Administration

o Hyper V

o RDS

o Sharepoint

o Teams

o VMWare

o VOIP Phones

Job Type: Full-time

Pay: $60,000.00 – $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Springfield, IL 62711: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 3 years (Required)
• Computer networking: 3 years (Required)

Work Location: One location