Norwalk Housing Authority Hiring for Part-time Desktop Support Technician Job at Norwalk, CT Full Time

Description: The Desktop Support Technician’s role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in person, by phone, or via work order in a timely and accurate fashion and provide end-user assistance where required.

Responsibilities:

Operational Management

· Perform on-site analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions.

· Install, configure, test, maintain, monitor, and troubleshoot end user in network hardware, printing/scanning devices, presentation equipment and software.

· Collaborate with Director of information technology to ensure efficient operation of the organization’s desktop computing environment.

· Where required, administer, and resolve issues with associated end-user workstation network software products.

· Receive and respond to incoming calls, pages, and or work orders regarding desktop problems.

· Ensure that desktop connections, i.e. Network jacks are in proper working order.

· Prepare test and applications for monitoring desktop performance.

· If necessary, liaise with third-party support.

· Perform related duties consistent with the scope and intent of the position.

Strategy and Planning

· Support development and implementation of new computer project.

Formal Education & Certification

· High school diploma or equivalent, and/or three years work experience and related field.

Knowledge & Experience

· Excellent knowledge of PC and desktop hardware.

· Excellent knowledge a PC internal component.

· Hands on hardware troubleshooting experience.

· Equipment support experience.

· Working technical knowledge of current protocols, operating systems, and standards.

· Ability to operate tools, components, and peripheral accessories.

· Able to read and understand technical manual, procedural documentation and OEM guides.

Personal Attributes

· Strong customer service orientation.

· Proven analytical and problem – solving abilities.

· Ability to effectively prioritize and execute test and a high-pressure environment.

· Good written, oral, and interpersonal communication skills.

· Ability to conduct research into PC in software issues and products as required.

· Ability to present ideas in business and friendly and user – friendly language.

· Highly self-motivated and directed.

· Keen attention to detail.

· Team-oriented and skilled in working within a collaborative environment.

Work Conditions

· Sitting, standing, or walking for extended periods of time.

· Lifting and transporting moderately heavy objects, such as computers and peripherals.

Job Type: Part-time

Pay: $24.50 – $24.51 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 4 hour shift
• Monday to Friday

COVID-19 considerations:
COVID19 Vaccinated

Ability to commute/relocate:

• Norwalk, CT 06854: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 3 years (Required)
• iOS: 3 years (Required)
• Windows: 3 years (Required)

Work Location: One location