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Software & Technology
Delicato Family Wines Hiring for IT Support Technican Job at Stockton, CA Full Time
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Functional Responsibility
Minimum Requirements
Education and Experience
Working Conditions
Work Standards
Management retains the discretion to add to or change the duties of the position at any time.
Position Purpose
Under general supervision delivers end-to-end technical support in accordance with IS Service Level Agreements(SLAs). By partnering with end-users and technology groups, ensures all support requests are analyzed, resolved, and reported back within the promised time frames. Facilitates training for users as needed.
Functional Responsibility
Essential Duties
- Troubleshoots, analyses and resolves technical issues via phone, web, remote access technologies, and in-person channels.
- Installs, configures, reimages laptop and desktop PCs where appropriate including installing peripheral equipment such as printers, docking stations, monitors and keyboards/mice.
- Takes ownership of day-to-day tasks and ensure all support requests are resolved against SLAs, escalating requests when appropriate.
- Assists with client system configuration and updates for company projects or initiatives.
- Maintains records in technology asset inventory system.
- Proactively learns and trains others on approved corporate product and service technologies.
- Champions internal channels to proactively offer advice and help to peers on solving complex issues.
- Corresponds with third party vendors to facilitate additional user support as required.
- Tracks and reports all open and closed requests to leadership teams.
Non-Essential Duties
- Updates team procedure & support documentation as needed.
- Trains users to log on, use file and resource sharing techniques, and generally utilize basic corporate communication software. May also provide general training on newly distributed applications.
- Sets up and trains users on operating A/V equipment at various company locations for use in meetings and presentations.
- Ensures timely distribution and routing department invoices & mail.
- Travels by car between company locations for meetings, support and other events.
- Other duties may be assigned
Minimum Requirements
Education and Experience
High school diploma. 3 – 5 yrs. experience in computer support environment, computer course work or equivalent on-the-job training.
Knowledge, Skills, and Abilities
Soft Skills
- Strong customer service ethic.
- Ability to prioritize and quickly resolve issues.
- Excellent written and verbal communication skills.
- Excellent analytical and problem solving skills.
- Ability to adapt in unique end-user situations.
- Intellectual curiosity with clear and logical way of approaching tasks.
- Ability to multitask and synthesize information from multiple sources.
- Able and willing to collaborate in a team.
- Comfortable under high-stress and exhibits poise and focus.
Technical Skills
- Experience using help desk ticketing software.
- Experience with incident troubleshooting and escalation.
- Understand emerging technology and end-user needs.
- Working knowledge of Windows operating systems, Microsoft applications, third-party software packages and system printer software preferred.
Certificates and Licenses
Microsoft certifications (MCDST/MCP) or vendor-neutral certifications through issuing bodies such as CompTIA will be taken into consideration when hiring for this position.
Working Conditions
Work is primarily performed in an office environment, frequent use of a desk and chair. Office temperature sits between 67-72 degrees Fahrenheit.
Work Standards
- Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
- Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
- Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
- Follows all Company policies and procedures
Additional Comments
Management retains the discretion to add to or change the duties of the position at any time.
Delicato Family Wines offers its employees a generous and comprehensive benefits package. The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents. Additional health benefits include life, disability and flexible spending accounts. Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more.
Delicato Family Wines is an Equal Opportunity Employer
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Nearest Major Market: Stockton
