ZRT Laboratory Hiring for Systems Support Specialist Job at Beaverton, OR Full Time

Systems Support Specialist

ZRT Laboratory is an internationally recognized leader in innovative and meaningful hormone and wellness testing. Health care providers and research teams worldwide use our tests, including the CDC, the NIH and many renowned universities. With 20 years of experience and results from over 10 million tests, ZRT offers a commitment to the best science and the best people, for the best in personalized home-collection tests.

As part of ZRT’s Information Technology department, this position has a dual purpose within the company. First and foremost, this position’s primary role is to provide primary customer-facing support for the day-to-day issues experienced by our internal customer base (on-site and remote). As a secondary responsibility, this position will work closely with our infrastructure team to assist with the implementation of various IT infrastructure related projects, as well as, taking on some of the operational management functions of our infrastructure. The right fit for this opportunity is someone who enjoys working with front-end users to help resolve issues, while having an interest and ability to contribute to our infrastructure management efforts.

Roles & Responsibilities:

• Provides primary day-to-day service desk support across the company, including on-site, remote users and occasional assistance with ZRT customers. This includes desktop, laptop and tablet systems running primarily Windows 10, proprietary software, business productivity applications (Office 365), hardware, peripherals, etc.
• Participates as an infrastructure team member and assists with infrastructure-related projects, monitoring, maintenance, as assigned by the infrastructure team.
• Communicates and escalates issues relating to supported environments (infrastructure, desktops, applications, etc.) as needed.
• Participates in coordination and execution of QA/test activities for new releases of our proprietary software, upgrades, bug fixes, etc. as needed.
• Assists in the documentation of IT related policies, processes & workflows.
• Active participation in license & asset management processes
• Carries out necessary tasks and work items relating to assigned projects.
• Ensures courteous, professional and efficient service to internal and on occasion, external customers.

Qualifications:

• Proficiency in Microsoft Office products.
• Excellent customer service and communication skills with an ability to speak to technical and business stakeholders.
• A minimum three years of on-site end-user &/or desktop troubleshooting and support
• Demonstrated knowledge and experience in supporting Microsoft based clients with proven troubleshooting skills.
• Experienced with fundamental networking & connectivity concepts.
• Experience with active directory, as it relates to setting up user accounts and managing permissions.
• Experienced in creating technical documentation (technical, process, workflow, etc.)
• A driven, results-oriented team player who has strong analytical skills.
• A problem-solving, self-directed individual with a proven ability to work independently and as part of a team.
• Ability and motivation to learn new technologies quickly with a desire to work in an evolving and dynamic environment.

Preferred experience:

Junior level system administration experience a plus

If this sounds like the right fit, we want to talk to you! We promote a healthy and diverse work environment.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location