Zeal TN Hiring for Entry Level Customer Support Associate Job at Nashville, TN Full Time

Our firm is of the lead marketing and promotions firms in the Nashville area. Our clients have given us the opportunity to market their campaign and provide us with growth. We have one goal in mind, to build their donor base and expand brand reputation into new territory across the country. We are seeking candidates that have a desire for helping people, a drive for career advancement, and a want to be a part of an impactful, growing team invested in giving back to the local community. This is where our Entry Level Customer Support Associate Team comes in!

Our Entry Level Customer Support Associate is responsible for utilizing their relationship-building skills to provide not only unparalleled service for our customers but for our clients.

Entry Level Customer Support Associate Responsibilities:

• Attend daily meetings to stay up to date on all client knowledge, standards/expectations, and customer turnover
• Work alongside other Associates to most effectively achieve projected office goals
• Communicate directly with the clients and our customers on services delivered expanding on the advantages and closing donor opportunities
• Complete all transactions accurately and efficiently maintaining client confidentiality
• Follow all client guidelines and regulations while interacting with customers to ensure a positive and engaging experience
• Attend and participate in virtual networking calls to expand client relationships and long term knowledge
• Learn new strategies pertaining to service promotions, maintain goals of the office, and work closely in a team environment

We are not looking for our Entry Level Customer Support Associate to stay entry-level. We are looking for someone with the initiative to master the fundamental entry-level responsibilities of the Customer Support Associate role and grow exponentially within our firm. We provide cross-training into potential leadership roles where this candidate will have the chance to grow into a position where they can manage Associates.

Entry Level Customer Support Associate Qualifications:

• A background in Client Acquisition, Customer Service, or Communications
• A degree in Business, Communications, or Marketing is preferred
• A High School diploma or equivalent
• An outgoing, energetic, and determined demeanor when interacting with others
• An undeniable drive for success and professional advancement in a lucrative industry
• A knack for relating to a multitude of personalities and developing a sense of comfort with new customers
• A reliable and self-sufficient personality
• Must be able to thrive in a fast-paced environment
• A desire to grow within our organization is a plus!

Job Type: Full-time

Pay: $38,000.00 – $55,000.00 per year

Shift:

• Day shift
• No nights

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: On the road