ya Hiring for Tech Support Representative Job at Remote Full Time

As a network of Tech Support Experts, we’re defining a new way to deliver Tech Help over the phone to customers facing Tech issues. Providing our users with a delightful experience is critical to our success, so we’re looking for a Tech Support Expert to take charge of customer happiness.

The right person will be comfortable providing help to customers with a variety of online services and tech products, as our customers have basic technology questions.

If you love solving customer problems, then this is the place for you.

And most importantly… this position is entirely flexible and fully remote! Hours are up to you, as we have no set schedule for our Tech Support Experts.

Responsibilities

On any given day, you’ll be doing one or all of these things:

• Troubleshoot and find simple solutions to customer issues. Don’t be afraid to be creative!
• Absolute passion in being the voice of 6YA to our customers
• Delivering a delightful experience over the phone and showing your passion for helping customers struggling with technology
• And also… have fun! Customers love it when our Tech Support Experts show that they enjoy helping others.

Must Haves

• Technical Aptitude – must have skills working with popular online services like Facebook, Uber, etc.
• 2+ years experience in a previous Tech or Customer Support role, or an equivalent role requiring customer related communication
• A good listener, empathetic, and patient. We want to make sure that our customer’s know that we are there for them
• Strong relationship building skills and a clear communicator
• Effective problem-solving skills
• Ability to manage multiple priorities and tasks simultaneously
• Analytical and Creative
• Fully Remote

If this sounds like a good fit, please apply through our Website by clicking “Apply on Company Website” above. We hire Experts of all kinds, but right now our top priority is Tech Friendly “Tech Support Experts” who are happy to help our customers!

So if you’re interested, take a couple minutes to fill out our application and we’ll be sure to get back to you quickly!

Job Types: Full-time, Part-time, Contract

Pay: $15.00 – $18.00 per hour

Supplemental Pay:

• Tips

Work Location: Remote