Workman Nydegger Hiring for Help Desk Specialist Job at Salt Lake City, UT Full Time

Workman Nydegger was founded 35 years ago and specializes in perfecting and litigating intellectual property rights of regional, national and international clients. Our attorneys posses expertise in a diverse range of technologies and are experienced in patent law, trademark, copyright, trade secrets and legal opinions just to name a few.

The Help Desk Specialist member of the IT team will be responsible for supporting, installing, patching security vulnerabilities, and upgrading hardware and software. Will maintain an inventory of laptops, desktops, and phones. Update documentation to record new equipment installed and changes to computer configurations. Also responsible for opening service tickets with vendors and taking ownership of the issues until it is completed or escalated if needed. The Help Desk Specialist will be working closely and often with end users and helping them resolve technical issues as quickly as possible to reduce negative business impact. Prior help desk experience highly desirable.

Essential Functions:

• Configure desktop computers and laptops with the firm’s standard operating environment (SOE).
• Setup/troubleshoot VOIP phones.
• Troubleshoot desktop issues such as printer connectivity, internet access, blue screens, and peripheral functionality.
• Instruct desktop users how to connect to firm applications and train on basic application usage such as Adobe Acrobat, Word, and Outlook.
• Provide in person and remote support and escalate when necessary.
• Maintain and track inventory of all IT related devices (i.e. – laptops, desktops, monitors, etc.).
• Work on projects associated with desktop support related tasks (i.e. – rolling out OS/software upgrades and security patches, new products, office moves, etc.).

Education and Experience Required:

• Ability to deliver exceptional customer service.
• Experience troubleshooting computer and networking issues.
• Experience in assembling/disassembling computer hardware and components.
• General understanding of networking.
• Experience with software installations of desktop applications.
• Ability to work independently when assigned a task and follow it through to completion.
• Good communication skills and the ability to work well with others.
• Associate degree in Computer Science or Information Technology or 2 years of related experience.
• Experience with Office 365, SharePoint, and PowerShell highly desired.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location