Description
Do you want to join an organization that invests in you as a(an) Associate Client Support Analyst WFH? At Work from Home, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Assoc Client Supp Analyst WFH like you to be a part of our team.
The Associate Client Support Analyst (ACSA) provides support for basic incident resolution and requests reported to the IT Service Desk for all HCA Organizations. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. This call center supports a 24/7 operation.
What you will do in the role:
Provide technical support to the end user
Provide troubleshooting, diagnosis, and repair for end user systems
Collect information through constructive customer conversation
Access all available support tools and staff to resolve issues
Experience that you will need:
Experience with call center techniques
Competency in call center tracking tools
Prior experience supporting customers in use of application software.
Proficiency in using support software tools.
Mobile device support experience
Apple product support experience
Strong understanding of HCA security-related procedures.
Understanding of Healthcare technology industry
Basic network troubleshooting and support experience
General desktop support experience
Position required high speed internet 25 MB Download and 6MB Upload, No WiFi
“Good people beget good people.”- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Assoc Client Supp Analyst WFH opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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