Wondfo USA
Position: Veterinary Technical Support Specialist
Department: Sales and Marketing
Reports to: Director of Business Development
Location: San Diego, CA.
Position Overview:
Wondfo USA is seeking a full-time Veterinary Technical Support Specialist that is responsible for developing deep and meaningful relationships with customers who use our veterinary diagnostic products by offering technical solutions to meet their unique needs. The Veterinary Technical Support Specialist will act as the technical liaison between customers and Wondfo.
Responsibilities:
· Respond to customer inquiries and other requests in an effective/timely manner regarding veterinary diagnostic products.
· Provide technical support by troubleshooting and facilitating the repair of veterinary diagnostic equipment.
· Provide product QC validation and effectively communicate results to clients or Wondfo Staff as needed.
· Instruct, train, and educate customers to ensure proper use of vet diagnostic equipment.
· Coordinate and assist customers with equipment installation.
· Provide and clarify diagnostic test results, perform in-house evaluations when needed.
· Analyze, research, document, and explain step-by-step technical procedures.
· Develop and implement new strategies to resolve ongoing technical issues.
Qualifications:
· Associates or Bachelor’s degree preferred.
· Familiarity with veterinary terminology is a plus.
· Minimum 1–2-years of experience in a veterinary practice environment is preferred.
· Capital diagnostics equipment repair experience is a plus.
· Excellent ability to communicate complex technical issues to technical and non-technical users.
· Exceptional problem-solving and customer service skills.
· Attention to details and ability to prioritize tasks effectively.
· Some travel may be required, 5-10% of the time.
Benefits:
About Us
Wondfo Biotech Co., Ltd, located in Guangzhou China, is a world renowned rapidly growing POCT manufacturer specializing in diagnostic reagents and equipment of IVD realm. Founded in 1992 and owning more than 22 years R&D experience, Wondfo Biotech has established one R&D center in San Diego, two branches in the Chicago area and nine additional global offices now. Wondfo’ s products have been distributed to over 120 countries, supplying over 136,800 healthcare institutions, and benefiting 2,895,780,000 people worldwide. Wondfo Biotech is devoted to making the world a better place by providing innovative POCT products. We have received CE certificates, FDA certificates, FSC certificates, ISO 9001:2008 and ISO 13485:2012 quality system certification.
Job Type: Full-time
Pay: $63,000.00 – $68,000.00 per year
Benefits:
Schedule:
Supplemental pay types:
Experience:
Work Location: Multiple Locations
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