Fidelity Investments Hiring for Director, Information Technology Service Management (ITSM)-Incident Communications Job at Westlake, TX Full Time

Job Description:

Director, Information Technology Service Management (ITSM)Incident Communications

The Role

The Enterprise Infrastructure (EI) Operations team is looking for a highly motivated individual to provide ITSM Major Incident Communication support for Fidelity’s Production environment.

In this role, your responsibilities include:

• Delivering timely and tailored communications in accordance with Fidelity’s Incident Management process guidelines.
• Publishing clear and concise incident communications that provide subscribers with relevant information including business impact and mitigation status.
• Managing complex, fast paced, and unexpected communications challenges.
• Able to understand the activities on major incident triage bridges and translate those into meaningful updates.
• Ensure the quickest processing and replaying of actions and activities in the form of summary communications.
• Managing end-to-end communications process and establish training for content creation best practices.
• Training and mentoring others to become capable of crafting world-class communications.
• Managing communication plans to ensure that they are aligned with the company’s strategy, upcoming deliverables, and initiatives.
• Working closely with key business partners to guide and refine the communications processes.

The Expertise and Skills You Bring

• Bachelor’s degree preferred
• 5+ years in a similar operational role required
• Experience creating business and technical Executive Summaries in a complex technology-based ecosystem
• Outstanding verbal and written communication skills
• Must have full understanding of the ITIL Incident practice to support the day-to-day operations
• Good technical background with the ability to discuss architecture, hardware, and software concepts
• Ability to quickly learn new concepts and technologies to support day-to-day operations
• Customer orientated personality exhibiting professionalism and enthusiasm
• Analytical & detail orientated thought process with the ability to take methodical approach to activities
• Demonstrate ability to form trusted working relationships with business unit stakeholders through collaboration and enhanced effective communications.

The Team

This position sits within the Enterprise Infrastructure (EI) Operations organization and will be responsible for providing operational support within the Fidelity Service Center. Our team supports internal customers spread across a variety of business units as well as external customers utilizing Fidelity’s services and products.

Please see below for the salary range for work locations in Colorado only:

N/A

Please see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only:

$130,000 – $174,000 per year

This position is eligible for incentive compensation or an annual bonus opportunity.

Please see below for the salary range for work locations in California only:

N/A

Please see below for the salary range for work locations in Washington only:

N/A

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working.”

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.

We welcome those with experience in jobs such as Marketing Assistant, Marketing Manager, and Marketing Coordinator and others in the Marketing, Advertising and PR to apply.