Wolf’s Den Family Campground Hiring for RV Resort/Campground Property Manager Job at East Haddam, CT Full Time

RV Resort/Campground Manager

The RV Resort/Campground Manager is responsible for overseeing all aspects of the day-to-day operations of the property in accordance with Castle Park Community Management’s vision and standard operating procedures. Including maximizing financial performance, ensuring guest satisfaction, and staff development within established standard operating procedures. The RM/CM is also responsible for the hiring and training of all staff. RM/CM are proactive problem-solvers, lead by example, and continuously encourage professional growth of their team members. As a leader, the RM/CM must be a self-starter and understand the position requires 24-hour availability.

Essential Responsibilities

• Must be knowledgeable in all aspects of the daily operations of the property.
• Must be able to work weekends, evenings and holidays
• Serves as the direct point of contact for CPCM guests.
• Works with the marketing team to increase reservations and occupancy and further promote the company brand.
• Ensures guests receive a high level of service consistent with the company’s philosophy.
• Recruit, train, mentor and supervise staff
• Ensure that team members are trained properly in order to maintain exceptional service levels for guests.
• Plan maintenance work, events and reservations
• Daily walk throughs of property buildings and amenities to ensure all company standards are being met.
• Handle guest concerns
• Promote and market the business
• Must stay current on market conditions and local trends
• Ensure compliance with federal, state and local laws as well as with health and safety agencies.
• Perform administrative duties in the office such as completing reports, approving payroll, approving invoices, managing social media, marketing, reservations etc.
• Be present on the property, interact with guests, staff and vendors..
• Coordinate with various departments on guest and business needs
• Enforce property guidelines and standards
• Assist with preparation of the annual operating budget.
• Monitors monthly operating budgets and prepares monthly explanation of P&L variances
• Maintain a clean & organized work area.
• Attend all company & property required meetings and training sessions.
• Perform other duties as requested by the Regional Manager and above.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies and have prior experience in hospitality or property management.

• Analytical – Creates work flows and procedures for their property.
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• Project Management – Coordinates projects; Communicates changes and progress; Completes projects on time and on budget;
• Technical Skills – Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Interpersonal Abilities

• Internal and External Customer Service – Manages difficult or emotional situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
• External Working Relationships – Develops and maintains courteous, professional and effective working relationships with guests, vendors and business partners.
• Exhibits strong leadership skills
• Change Management – Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve leadership skills.
• Creates a work environment that is respectful of diversity, minimizes turnover and cultivates a culture of leadership development.

Organizational Skills

• Business Acumen – Demonstrates knowledge of market and competition; Aligns work with strategic goals; Analyzes market and completion and adapts strategy to changing conditions.
• Budget Conscious – Works within approved budget; Develops and implements cost saving measures.
• Flexibility – The needs of the company may be dependent upon responding to and anticipating rapidly changing external and internal demands. Including, but not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted and work is accomplished, with minimal or no advance notice to employees. Accordingly the RM/CM must be capable of adapting and leading their team to make the necessary changes, with minimal or no advance notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.
• Safety and Security –All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

Supervisory Responsibilities:

• Directly supervises all property level team members.. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

• High school diploma or equivalent required
• At least 2 years management experience in the RV, hotel or hospitality industry.
• Strong customer service skills
• Good problem-solving skills
• Professional appearance
• Valid driver’s license
• To perform this job successfully, an individual should have knowledge of: Internet software; Excel; Word; Gmail; G Suite; Reservation Software;

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• East Haddam, CT 06423: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)

License/Certification:

• Driver’s License (Required)

Work Location: One location