Winter Park Resort Hiring for IT Operations Manager- Year Round Job at Winter Park, CO Full Time

Please note, this position is located at Winter Park Resort in Winter Park, CO.

Year Round

Who We Are: At just 67 miles away, Winter Park is the closest major mountain destination to Denver. Don’t be fooled by our convenient location, though… you’ll feel remotely tucked away in our high-country corner of the Rockies. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures and an unparalleled and unfiltered Colorado experience. Whether you are fulfilling a lifelong dream to work at a ski resort or you are just wanting a change of scene, we have great jobs and an awesome experience waiting for you!

Who We Are Looking For: Winter Park Resort is a place for mountain lovers, adventure seekers, and outdoor explorers. A place to chase new experiences, marvel at the unexpected, and discover the adventure that will keep you coming back for more. Whether you are looking to have your first taste of a winter season in the Rockies or to build a long-term career, we have something for everyone. We work to play… Are you in?

Perks & Benefits: There’s more than a free season pass waiting for you! You don’t just get a job at Winter Park, you get an experience and a lifestyle. As a member of our team, you’ll enjoy a variety of perks and benefits that are available to our year-round and seasonal employees. Some examples include:

• Free season pass to Winter Park Season and free access to all fifteen Alterra Resorts throughout North America.

• Discounted tickets for your friends & family

• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs for eligible employees

• 401(k) plan with generous company match for all employees

• Paid parental leave of up to 6 weeks for eligible employees

• Generous food & beverage and retail discounts

• Onsite employee childcare based on availability, discounted equipment rentals and plenty of opportunities for growth, advancement & year-round employment! Don’t worry the uniforms are provided!

POSITION SUMMARY

The IT Operations Manager (ITOM) is responsible and accountable for the overall leadership, direction and coordination of daily IT operations and IT support services at Winter Park Resort.

This position has a strategic planning role within the organization with respect to data systems, network systems and infrastructure, and voice communications systems design and implementation. The ITOM provides day-to-day supervision of the IT Operations and Support Services team at Winter Park Resort.

The position is responsible for short term IT strategies including Winter Park Resort’s success in the areas of cost management, support service levels, and user support of various IT systems. The ITOM, in conjunction with the IT Director, is responsible for long term IT strategies consistent with the organization’s overall objectives.

The ITOM is responsible for the overall supervision and success of Winter Park Resort’s IT Support Services employees. The ITOM ensures that the IT Support Services organization is effective in assisting all users. The ITOM evaluates Support Services staffing and procedures on an ongoing basis to allow users to have the best support experience possible.

The ITOM will serve as an interaural link between Winter Park Resort and the Enterprise IT (EIT) organization. The ITOM will align resort initiatives with governing projects and initiatives as led by the EIT organization. It is critical to understand these governing initiatives and act as the advocate at the resort level.

The ITOM is responsible for the overall management of Winter Park Resort’s technical systems support including implementation, network and physical plant architecture, and computing systems architecture. In this role, the ITOM performs a variety of tasks including research, architecture design, conducting pilot installations, project management, ROI analysis, cost/benefit analysis, senior level support for infrastructure support issues and training.

The ITOM ensures the IT Support Services team has the tools and training necessary to adequately administer and support computers and IT systems within the enterprise (including troubleshoot and repair failed equipment or coordinate repair/replacement with outside vendor; upgrade operating system and application software as required). The position develops Key Performance Indicators to ensure computer reliability and support are continually improving.

Systems this position is responsible for include: all Windows/Unix/Linux servers both physical and virtual, all Windows/MacOS/mobile clients, all point-of-sale systems, all peripheral hardware including printers and scanners, network and physical plant infrastructure, physical server infrastructure, storage area network infrastructure, and all IT systems and network management software. Any future computer system hardware acquired by the organization will be managed by the ITOM.

The IT Operations Manager will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.

ESSENTIAL DUTIES

ORGANIZATION STRUCTURE: This position creates, and changes as necessary, the organizational structure within the IT Support Services team, in conjunction with the IT Director. The ITOM assigns and organizes major accountabilities and functions into effective and measurable units within this structure.

The Winter Park Resort campus, located in Winter Park, CO, is the primary location and organization that the ITOM supports. Additionally, the ITOM also manages IT services and support for the following:

• National Sport Center for the Disabled
  • Two locations: Winter Park Resort and Denver office at Mile High Stadium

HUMAN RESOURCES MANAGEMENT: The ITOM ensures that Winter Park Resort has the caliber of IT Support Services Technicians required for its business. The ITOM recruits, assesses, and selects new team members and develops, motivates, evaluates, disciplines, and rewards direct reports in order to assure:

• A high level of departmental productivity
• The best use of talent and capabilities within the department
• A succession plan that fulfills Alterra Mountain Co’s present and future needs

This position develops IT Support Services policies, and ensures direct reports understand and follow company and departmental policies.

The ITOM completes annual performance reviews for all direct reports at a specified time each year. The ITOM, together with the IT Director, establishes compensation adjustments for each direct report, and their direct reports in accordance with the business plan.

OTHER MANAGEMENT: The position must ensure the management of the following:

• Office space, IT Rooms, telecommunication spaces, and storage area are clean, organized and documented
• Vehicles are clean and maintained per company guidelines
• Networks, computer hardware and software are inventoried and documented
• Support services procedures are well documented and communicated

This position makes decisions that are of substantial importance to the employer’s operations. Discretion and independent judgment require this position to choose a course of action from among a number of possible alternatives. In many cases, the choices are not established guidelines or standards. Decisions may have a substantial impact on the general business operations.

REVIEW AND CONTROL: The ITOM creates or reviews and approves:

• Data systems design including future upgrades/replacements to include total costs and benefits
• Change control requests as a member of the change review boards

TACTICAL SUPERVISION: The ITOM directs IT Support Services by establishing short range objectives and programs and ensures that these objectives are carried out.

STRATEGIC PLANNING: The ITOM, in conjunction with the IT Director, is responsible for updating and developing the IT Support Services component of Winter Park Resort’s long-term plans, ensuring that the strategic direction is in line with the organization’s overall objectives.

The ITOM participates in resort operations and IT management meetings. Additionally, the ITOM ensures that IT Support Service staff are aware of information brought forth during these meetings.

FINANCE: In conjunction with the IT Director, the ITOM directs and supervises the financial operations of IT Support Services including the preparation of annual operating and capital budgets. The ITOM approves and orders capital and operating purchases necessary for the operation and improvement of IT Support Services.

KEY SUCCESS FACTORS: The ITOM ensures that user and guest requests are addressed within the timelines and priorities set by IT and communicated to user community via service and support agreements or service level agreements. The ITOM is responsible for the development, updating and monitoring of service and support agreements or service level agreements. ‘Closed Within Standard’ indicators are closely monitored to insure timely responses are maintained.

This position will assist in providing 24 hour support of critical systems. Support can be in the form of software or maintenance, and/or interfacing with outside support companies.

The ITOM must ensure that service and support agreements exist with external entities for Winter Park Resort’s business critical IT hardware and software systems.

The ITOM, in conjunction with the IT Director, addresses the monthly security vulnerability report from the Alterra IT Security team.

COMMUNICATION: The ITOM coordinates and maintains effective communication between IT and other departments that receive support and services from IT. The ITOM maintains contact with IT Support Services staff to assess and positively impact moral within the department. The ITOM, in conjunction with the IT Director, ensures the IT Support Services staff is supportive of, and cooperative with the IT business analyst staff. The ITOM maintains weekly contact with the IT Director to provide input and follow up on issues.

EXTERNAL RELATIONS: The ITOM ensures that the IT Support Services staff members maintain effective communication with other IT staff including Alterra Enterprise IT teams and our sister resorts, vendors, external service providers, and support customers.

PROFESSIONAL GROWTH: The ITOM ensures a commitment to strengthening knowledge of various technologies through both company sponsored and self sponsored education, seminars, and research. In addition, the ITOM will make every effort to attend company sponsored education with a focus on management and supervisory skills.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION & EXPERIENCE REQUIREMENTS

Education/Experience: Bachelor’s Degree in Information Technology related studies or equivalent work experience.

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

• A minimum of 5-7 years of IT background with a focus in IT planning, development, implementation and maintenance of systems, preferably across multiple hardware and software platforms.
• Technical background requires current knowledge of trends, new technology, and regulations to ensure effectiveness and compliance.
• Demonstrated experience in evaluating and recommending products and services to ensure alignment with overall corporate and business strategies required.
• Demonstrated experience managing 24/7/365 IT operational support.
• Demonstrated experience in IT documentation.
• Expertise in systems and network engineering and administration required.
• Experience with virtualization and cloud technologies required.
• Expertise in backup and disaster recovery required.
• Experience in project management required.
• Experience with PCI and SOX compliance preferred.
• Experience with SimpliVity or other hyper-converged server systems preferred.
• Experience with RTP|One preferred.

TRAVEL REQUIREMENTS (if applicable)

Most work will be performed in Winter Park, CO. However, occasional travel to the Greater Denver area, other Alterra Mountain Company resorts, and other locations may be required from time-to-time.

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position may be required to work evenings, weekends and holidays.

Office Environment:

• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
• Due to recurring support demands during peak operating hours, must be able to drive, ski, and walk to all Winter Park Resort locations requiring support.
• Must be able to carry computers and associated peripherals to all Winter Park Resort locations that require support.
• Posses fine motor skills for work with small wire and parts.
• Must be able to function in a stressful environment that can be caused by supervising critical systems that are require nearly no downtime.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices, and basic office equipment on a constant basis.
• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing, or pulling on an occasional basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily – reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

WAGE:

The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts total compensation package for employees. Other rewards may include many region-specific benefits.

salary pay range: $75k-95k

AN EQUAL OPPORTUNITY EMPLOYER:
Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.

We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law.

Winter Park Resort will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to Winter Park Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not create an employment contract, implied or otherwise, other than an “at will” relationship.