Winsupply Inc Hiring for Customer Service Specialist Job at Dayton, OH Full Time

Job Title: Customer Service Specialist

About the Job

Winsupply Sourcing Services (WSS) operates ~2 million square feet of wholesaling warehouse space, while offering inventory and vendor management, to be the premier vendor partner for our customer base.

Our customer base consists of aspiring entrepreneurs who own and operate their own wholesale distribution businesses, now over 650 businesses nationwide. Therefore, this job provides the opportunity to have a direct impact in the success of entrepreneurial small businesses across the United States, and in particular, those that rely on WSS to improve their inventory turnover. WSS transacts with vendors and customers nearly three quarters of a million times in a given fiscal year. In this role, you will help ensure WSS exceeds our local company customers’ service expectations in every interaction.

Leadership Team

Hiring Manager: Amy L. Phillips

Hiring Executive: Brandon C. Yanak, CPA

Job Details

Reports To: Manager, Distribution Center Processing

Direct Reports: None

Pay Rate: Hourly

Key Job Responsibilities by Assigned Service Sector

Customer Support

• Develop WSS operational and system expertise
• Leverage knowledge of internal enterprise resource planning system to answer customer questions
• Utilize help desk software to track issues; facilitate issue resolution through ticketing system
• Respond to customer inquiries; answer telephones, monitor and respond to emails
• Research required information using available resources
• Handle customer complaints diligently and according to complaint process
• Route calls to appropriate resources / identify and escalate priority issues as necessary
• Advocate for WSS in every interaction – WSS buying benefits, monthly promotions, new products, etc.
• Hold oneself to WSS Standards of Service expectations – ensuring upmost professionalism at all times
• Ensure all activity adheres to WSS Terms and Conditions of Sale

Continuous Customer Care

• Serve Dedicated Accounts as assigned
• Communicate with customers proactively to manage service expectations
• Advise on delivery date expectations, extended lead times on back-orders, etc.
• Work with RDC employees / Shipping Managers to address delivery issues

Information Sharing

• Ensure information is passed along to fellow customer service specialists, product managers, distribution centers, and other necessary employees so that all matters can be addressed timely and efficiently
• Maintain proper documentation on all matters; communicate identified process improvements
• All other duties as assigned

Qualifications

Associate’s Degree in Business, Business Administration or related field. In lieu of degree, relevant experience considered. Experience in wholesale industry a plus. Proficient with office technology and software.

Competencies for Success

Customer-focused mindset; detail oriented; analytical / critical thinking; effective verbal / written communication.

Available Job Benefits

• Competitive Pay
• Annual Discretionary Bonus
• Employee Stock Ownership
• 100% Premium Paid Health Insurance
• WinSavings

Winsupply Sourcing LLC is an equal opportunity employer.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Dayton, OH 45439: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location