Wilson Language Training Hiring for Order Processing Specialist II Job at Remote Full Time

Wilson Language Training (WLT) is looking to fill 3 Order Processing Specialist II positions in our Customer Support Center.

• WLT offers a comprehensive benefits package with eligibility beginning on day 1
• 14 paid holidays
• 30-minute paid lunch
• Work Schedule: 8:00 AM to 4:00 PM, Monday through Friday

Job Summary: This position focuses on customer satisfaction and supports departmental goals by accurately processing orders and quotes for materials. This includes communicating directly with customers over the phone and in writing, managing customer contact records, and maintaining the accuracy of our internal customer database and mailing lists.

Essential Job Functions:

• Process orders and quotes for materials
• Resolve cases to correct problems with customers’ material orders, such as incomplete, incorrect, or duplicate shipments
• Interact with shipping personnel as needed to ensure timely and complete shipments of materials to customers
• Communicate interdepartmentally and with customers to ensure accurate processing of orders
• Make outbound calls to ensure accurate processing of customer orders
• Understand and display WLT’s values
• Other duties as assigned

Additional Job Functions:

• Organize and file documents when necessary
• Update customer records when new information is available
• Participate in departmental and organizational projects with a focus on the improvement and development of procedures and functions

Minimum Requirements:

• Sitting at a computer station continuously for long periods of time
• Working with and learning computer programs as implemented by Wilson Language Training
• Communicating clearly and professionally over the phone, in writing, and in-person

Skills:

• High degree of comfort with Desktop Computer functions
• Basic Internet navigation skills
• Attention to detail

Education:

• High School Diploma or G.E.D.

Experience:

• At least 6 months of data entry or customer service experience.
• Exposure to Microsoft Dynamics CRM and/or GP is a plus.

Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace. M/W/D/V