Job Type: Full time
Job Number: JR-010001
Location: Home Office
you’re passionate about building a better future for individuals, communities, and our country-and you’re committed to working hard to play
your part in building that future-consider WGU as the next step in your career.
Driven by a mission to expand access to higher
education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of
student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from
academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students
graduate, creating a better tomorrow for themselves and their families.
WGU Labs (Labs) mission is to accelerate the pace
of innovation in education to serve a changing global economy and population. Labs invents, builds, and enables innovative education
products and offerings that multiply the effects of WGU’s mission to have a transformative impact on higher education: to expand access,
improve quality, and optimize student outcomes.
WGU Labs operates a business accelerator for social
impact-driven education startups. Labs provides company-specific services and capital to early-stage education companies whose products are
both impactful and scalable. Labs services include research, business development, and product development. Leveraging a full-time team of
expert learning experience designers, engineers, data scientists, artists, and writers WGU Labs develops learning applications leading to
students’ educational attainment and life-long success. Through its partnership with Western Governors University, WGU Labs has access to
thousands of students to engage in the development process to create solutions that solve real learner problems at WGU and beyond. ”
The Senior Consultant is a critical role at WGU Labs. The Senior Consultant is the primary relationship manager and facilitator of
value for 5-7 WGU Labs clients. This position is fully accountable for the success of its client portfolio. This role leads all aspects of
assigned client engagements. This position plans and oversees enterprise-level support and service activities to a designated client or
group of clients. This role is responsible for developing strategic client relationships to include understanding and identification of
product and service needs. This role acts as a single point of client contact to coordinate the resolution of service incidents and
escalation of technical issues. The Senior Consultant collaborates with sales and support groups to demonstrate the value of support
offerings to clients and identify opportunities for expanded business support.
The Senior Consultant will both oversee and create
high quality, on-time, client deliverables. In doing so this position will strategically leverage WGU Labs talent (e.g., analysts,
researchers, developers, learning experience designers, writers), including WGU Labs senior leadership. Based on the individual’s deep
education, business, and consulting experience, the Senior Consultant will also coach and support the development of WGU Labs
Essential Functions and Responsibilities
Knowledge, Skill, and
Day-to-Day Areas of Focus:
30% Direct Client
60% Development of Client Deliverables
10% Internal Development and Collaboration
Labs, Inc is an affiliated non-profit entity of 501c(3) Corporation of Western Governors
This Job Description has been designed to indicate the general nature, essential
duties, and responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all
duties, responsibilities, and qualifications that are required of the employee to do this job. Duties, responsibilities, and activities may
change at any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise
its employment-at-will rights at any time.
As an equal opportunity employer, WGU recognizes that our strength lies in our
people. We are committed to diversity.
As an equal opportunity employer, WGU recognizes that our strength lies in our people.
We are committed to diversity.