Western Governors University Looking for General IT Program Mentor Part-Time Full Time

Job Type: Part time

Job Number: JR-010141

Location: Home Office

If
you’re passionate about building a better future for individuals, communities, and our country-and you’re committed to working hard to play
your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher
education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of
student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from
academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students
graduate, creating a better tomorrow for themselves and their families.

Student learning is the primary responsibility of WGU
faculty. Program Mentors have specialized expertise, which they use to coach and guide students through courses and programs. Program
Mentors are assigned a group of students and are accountable for their students’ academic progress and success. Besides supporting students
with content expertise, Program Mentors are experts regarding the WGU model and services. Program Mentors help students learn to be
successful learners. They are organized and show exemplary written and verbal communication skills. The Program Mentor offers academic
support based on students’ individual and educational needs.

Job
Description

Essential Functions and Responsibilities:

• Acts as a
  steward for carrying out WGU’s mission and strategic vision.
• The Program Mentor must demonstrate a high level of commitment to
  student success as evidenced in goal setting, student outcomes, and student notes. Student success includes identifying urgent student need
  as displayed by Caseload tools as well as notes and documentation for each student, responding to emails and phone calls in a timely manner,
  and overall attention to urgent student need.
• Offers direct, comprehensive support, coaching, and guidance to a load of assigned
  students.
• Provides WGU and program level expertise to students and maintains that expertise through ongoing development
  activities.
• Fosters student learning through innovative and motivational coaching practices.
• Responds with urgency to meet
  student needs and communicates professionally and respectfully with students and all other members of the WGU community.
• Maintains a
  consistent, student-friendly schedule with a selection of outside hours to accommodate various student needs.
• Monitors the progress
  of assigned students and offers proactive support and outreach to those students.
• Uses technology-based teaching and communication
  platforms to aid students in their academic progress.
• Collaborates with other professionals within the university to promote a
  positive, student-obsessed atmosphere.
• Consistently exhibits WGU Leadership Principles.
• Maintains knowledge within assigned
  college and program.

• Performs other related duties as assigned.

Job Qualifications:

Minimum Qualifications:

• Master’s degree. Education must be from an accredited institution. Education is verified.
• 3+
  years’ experience providing student support and instruction; demonstrated ability to work with at-risk learners.
• Ability to work a
  student-friendly schedule (evenings/weekends).

• Experience in mentoring adult learners

Preferred
Qualifications:

• Terminal degree and all applicable licenses or certifications.
• Strong experience with distance education
  and distance learning students is preferred.

Knowledge, Skill and Abilities:

• Well organized –
  conscientious and thorough with detail.
• Must demonstrate technological competency:  Data entry, email, calendar, word processing,
  and database programs.
• Extraordinary customer service and communication skills.
• Strong interpersonal and written
  communication skills, with ability to present information clearly, concisely, and accurately; friendly, persuasive speaking and writing
  style.

Competencies: 

Organizational or Student Impact:

• Accountable for decisions that impact
  individual students.
• Creates or facilitates learning experiences that support students ‘attainment of knowledge and
  skills.
• With specific guidance from senior faculty and program leaders, acts independently in executing teaching practice.

Problem Solving & Decision Making:

• Works on diverse matters of limited complexity.
• This position receives general
  direction from their immediate supervisor or manager.
• Able to effectively utilize resources to address student concerns and
  inquiries.
• Supports student needs to help them achieve course or program outcomes at the individual student
  level.
• Individual follows university and department established policies and best practices.

Communication &
Influence:

• Communicates with students as appropriate to support student questions and needs.
• This role communicates with
  fellow faculty members as appropriate within and outside of the department.
• Expected to provide feedback regarding discipline and
  practice leadership.

Leadership & Talent Management

• Considered a contributing and collegial team
  member.
• Individual adheres to learning and operational quality guidance and instructions.
• Supports initiatives within the
  area of specialty. 
• Displays a positive attitude toward change and supports change management
  practices.

As an equal opportunity employer, WGU recognizes that our strength lies in our people. We
are committed to diversity.