Western Carolina University Hiring for Support Services Associate – # at Cullowhee, NC Full Time

Posting Number:

SHRA1272P

Quick Link for Internal Postings:

https://jobs.wcu.edu/postings/24401

Classification Title:

Support Services Associate

Competency Level:

Journey

Working Title:

Support Services Associate – #004577

Department:

Book and Supply Store

About WCU:

Western Carolina University has been named to the 2022 “America’s Best Employers by State” list by Forbes, ranking 14 out of the top 100 employers in North Carolina. Forbes has also ranked Western Carolina University in the Top 100 of America’s Best Midsize Employers for 2023. Western Carolina University is the UNC system’s westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.
Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans – eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Paid vacation and sick leave accrual begin after first month of employment. Paid parental leave after 12 months of continuous service.
WCU offers an abundance of training and development programs, certifications, workshops and conferences – many of which are offered free of charge.

Position Summary:

The primary location of this position is on the main Cullowhee, NC campus.

The position functions as a sales associate to assist with on-line operations for textbooks as well as merchandise. Provides and maintains a high level of customer service, resolve customer problems and develop a rapport with faculty, staff, students and visitors to the campus, coordinate the online catalog sales which includes photo layout and maintenance, merchandising of merchandise on the point-of-sale system, supervision of daily work assignments with part-time and student workers, assist with the opening and closing of the Bookstore.

Knowledge, Skills, & Abilities Required for this Position:

Knowledge of and ability to maintain accurate records of merchandise received, inventoried and sold. Knowledge of and ability to maintain, verifies, and coordianates cash accounting records from a variey of sources.

Minimum Qualifications:

High school diploma or equivalency.

Anticipated Hiring Range:

$36,700 – $37,500

Position Type:

Permanent Full-Time

Number of Hours per Week:

40

Number of Months per Year:

12

Salary Band Range:

$23,332 – $49,547

Salary Grade:

For administrative purposes during the implementation of Career Banding this Journey level posiiton is considered a Salary Grade 59

Open Date:

06/01/2023

Close Date:

06/22/2023

Open Until Filled:

No

Special Instructions to Applicants:

Applicants must apply online in order to be considered. Please include a cover letter, resume, and a list of references (with complete contact information).

PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.

Applicants must upload a DD-214 if claiming Veteran’s Preference.

If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants.

Effective October 1, 2015 all new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).

Background/E-Verify:

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.

Credential Verification:

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.

AA/EOE:

Western Carolina University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; sex; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Additionally, the University promotes the realization of equal employment opportunity for minorities, women, persons with disabilities, and veterans through its affirmative action program.
Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at [email protected]

University Safety:

The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.