West Chester University Looking for 22-223 Professional Testing Center Coordinator (SUA) Clinical Experiences & Candidate Services Full Time

Salary: $50,308.00 Annually

Location: West Chester University, PA

Division: College of Education & Social Work

Job Number: 22-223

Position Summary

Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University, a member of the Pennsylvania State System of Higher Education, invites applications for the position of Professional Testing Center (PTC) Coordinator in the College of Education and Social Work (CESW), Office of Clinical Experiences and Candidate Services. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good. 

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

It is the mission of the Professional Testing Center (PTC) at West Chester University to provide high quality educational testing and exceptional customer service, within a technologically appropriate facility. We are committed to providing students and working professionals both at West Chester University and the surrounding Mid-Atlantic region with testing options to assist in their journey for academic and professional fulfillment. The Professional Testing Center at West Chester University subscribes to all NCTA Standards and Guidelines for Post-Secondary Test Centers.

The PTC Coordinator is a key administrator for the WCU Professional Testing Center – the university’s computer-based testing lab. Under the leadership of the Associate Director of Candidate Services, this position contributes to the Professional Education Unit-wide initiatives that enhance the candidate’s experience.

Responsibilities Include:

• Serves as the primary administrator for all test sponsors including College Board, Educational Testing Services (ETS) and Pearson VUE
• Vendor Management (e.g., ETS, Pearson VUE, College Board, Center for Credentialing and Education, and National Board for Certified Counselors)
• Produces master schedule for testing availability and submits details to ETS and Pearson VUE for online registration
• Hires and supervises graduate student(s) and PTC proctors; ensures adequate and effective training
• Assists in the strategic planning and is responsible for optimizing the revenue generating strategy of the PTC
• Assures computers and other related technology are prepared for testing
• Integrates best practices in cheating prevention and enforcing test center procedures
• Responds to oral and written inquiries
• Establishes and maintains required Test Center Administrator certification status; also oversees staff certifications
• Collaborates with the CESW Assistant Dean to verify and track PTC revenue and expenses
• Operates within the budgetary constraints of the CESW Dean
• Maintains regular communication with the CESW Dean’s Office and other CESW Staff / Faculty, Associate University Librarian, the Office of the Registrar, the Office of Bursar, Administrative Computing, and many other campus constituents to provide support and adequately address candidate needs
• Creates and maintains operations manual and applicable policies and procedures for the PTC internal and external users
• Develops campaign to advertise and create awareness regarding services offered by the PTC
• Enter data utilizing myWCU electronic management system to indicate candidate’s academic progress 
• Produces reports of activity, testing trends, and candidate progress/success
• Establishes and maintains National College Testing Association (NCTA) standards for the PTC
• Produces monthly report, including number of examinees tested, tests, materials used, number of sessions per sponsor, and number of proctors utilized (hours)
• Stays current with sponsor updates and Pennsylvania Department of Education test regulations
• Engages in professional development by attending conferences and workshops
• Use of PeopleSoft (myWCU), SharePoint, ETS, Pearson VUE and College Board Testing systems
• Discusses testing options, information, and other topics with both PTC clients and faculty at WCU, and other institutions
• Resolves concerns and issues of testing center clients in-person, on the phone, and via email

The ideal candidate will demonstrate the ability to organize and prioritize work in a high volume setting and manage multiple tasks; ability to analyze, proof and enter data on a variety of formats, and review for accuracy, completeness and appropriateness; experience problem solving computer software and hardware issues; and the ability to provide customer service to a variety of constituents.

The PTC Coordinator must be available to work occasional nights and weekends.

Minimum Qualifications

• Bachelor’s degree
• Demonstrated customer service experience
• Demonstrated proficiency in Microsoft Office Programs including Outlook, Word, and Excel

Preferred Qualifications

• Evidence of strong organizational and communication skills
• Experience working with document and student record information systems (OnBase, PeopleSoft)

Special Instructions

Ask about opportunities to work from home and alternate work schedules. 

Candidates should apply online at https://www.governmentjobs.com/careers/wcupa . Electronic application allows for cover letter, resume and contact information for three professional references (All required for consideration).
Reviews of applications will begin immediately and close when the positions have been filled.   

Applicants must successfully complete the interview process to be considered as a finalist.
Developing and sustaining a diverse faculty and staff advances WCU’s educational mission and strategic Plan for Excellence. West Chester University is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply.
All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment criminal background checks.