Log In
Sign Up
Software & Technology
Wellbe Senior Medical Hiring for End User Support Tech Job at Salt Lake City, UT Full Time
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Job Summary:
The WellBe care model is a Physician Led Advanced Practice clinician driven geriatric care (care of older adults) team focused on the care of the frail, poly-chronic, elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. Care is provided throughout the entire continuum of care – from chronic care and urgent care in the home, to hospital, to skilled nursing facility, to assisted living, to palliative care, to end of life care. WellBe’s physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.
Job Description:
GENERAL SUMMARY
Offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.
SKILLS & COMPETENCIES
- Responsible for analyzing and resolving hardware and software problems across the enterprise, engaging external technicians as appropriate.
- Essential duties to include, but are not limited to: Receives phone requests, logs and manages calls, utilizing correct procedures.
- Receives referrals from Help Desk Technicians that cannot be resolved at that level.
- Analyzes requests for root causes and resolves problems. Suggests process improvements. Provides guidance to less experienced technicians.
- Takes call on a rotating basis for monitoring system outages.
- Handles specialized functions such as Security Administration, moves/adds/changes and provides project support.
- Proven experience as a help desk technicianor other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues.
- Excellent communication skills
- Customer-oriented and cool-tempered
Job Requirements:
Educational Requirements:
- BSc/BA in IT, Computer Science or relevant field
- HDI certification preferred
- 1-2 years desktop troubleshooting support experience; or any combination of education and experience, which would provide an equivalent background.
- Excellent customer service skills and general business knowledge required. I
- Intermediate to expert knowledge of hardware and software tools, and techniques; networking; telecommunications; applications, and/or configuration management required.
- Excellent oral, written and interpersonal communication skills required.
- Working knowledge of enterprise processes, security processes, escalation procedures and request management required. 3-4 years customer service and IT experience preferred.
