Weill Cornell Medicine Looking for Performance Improvement Specialist Full Time

Title: Performance Improvement Specialist

Location: Upper East Side

Org Unit: Administration

Work Days:

Exemption Status:  Exempt

Salary Range: $83,900.00 – $119,200.00

*As required under NYC Human Rights Law Int 1208-2018 – Salary range for this role when Hired for NYC Offices

Position Summary

This role tracks metrics for high-priority quality and patient safety projects and initiatives at the level of Weill Cornell Medicine in order to improve the quality of care, raise patient satisfaction, lower the rate of medical error, and reduce the risk of liability.

Job Responsibilities

• Meets with providers, as well as practice managers, supervisors, and staff to understand workflows and gather information to develop appropriate interventions.
• Develops guidelines for various quality and patient safety projects and initiatives in collaboration with the quality and patient safety team and departments/divisions.
• Standardizes provider documentation of review and communication of high-priority clinical policies and guidelines.
• Measures baseline performance on quality and patient safety priorities and collaborate internally to generate reports from Epic.
• Generates process maps at the practice level, including detailed workflows around specific follow-up tasks and ownership of those tasks. Assigns responsibility as appropriate.
• Through automated reports and manual review of charts, generates reports at the practice and provider levels with metrics on performance.
• Reports metrics to providers, including rates of non-compliance with high-priority clinical policies and guidelines.
• Build relationships with physicians and practice managers.
• Identifies opportunities for process redesign, leads small tests of change, and follows metrics in real time for evidence of improvement. Sustains successful changes.

EducationExperience

Master’s Degree or Project Management Professional (PMP) Certification preferred

5+ years of increasing levels of experience and responsibility in healthcare.

2+ years of experience with quality and performance improvement..

Ability to work with and effectively communicate with clinical staff and physicians.

Strong organizational and planning skills.

Proficient with Tableau, Microsoft Word, Excel and PowerPoint applications.

Knowledge, Skills and Abilities

• Previous experience with data mining and data analytics.
• Demonstrated excellent verbal and written communications, and interpersonal skills.
• Strong background in developing trust and confidence in relationships with cross-functional teams.
• Demonstrated presentation skills.

Licenses and Certifications

Working Conditions/Physical Demands

Weill Cornell Medicine is a comprehensive academic medical center that’s committed to excellence in patient care, scientific discovery, and the education of future physicians in New York City and around the world. Our doctors and scientists-faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization-are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side’s scientific corridor, Weill Cornell Medicine’s powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital, and NewYork-Presbyterian/Queens. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients – the center of everything we do. Weill Cornell Medicine is an Equal Employment Opportunity Employer. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.