Title: Customer Service Representative II ($750 Sign-On Bonus Available)
Location: Upper East Side
Org Unit: Gastroenterology and Hepatology
Work Days:
Exemption Status: Non-Exempt
Salary Range: $25.27 – $32.58
*As required under NYC Human Rights Law Int 1208-2018 – Salary range for this role when Hired for NYC Offices
Position Summary
Under direct supervision and within a call center environment, is responsible for ensuring the efficient and accurate management of incoming communications and the scheduling of patient appointments, utilizing established protocols and procedures. This role also assists with training of junior staff.
Job Responsibilities
EducationExperience
Approximately 2 years of experience in a customer service role
Knowledge, Skills and Abilities
Licenses and Certifications
Working Conditions/Physical Demands
Standard office work; Role will require long period of time in a sitting position
Weill Cornell Medicine is a comprehensive academic medical center that’s committed to excellence in patient care, scientific discovery, and the education of future physicians in New York City and around the world. Our doctors and scientists-faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization-are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side’s scientific corridor, Weill Cornell Medicine’s powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital, and NewYork-Presbyterian/Queens. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients – the center of everything we do. Weill Cornell Medicine is an Equal Employment Opportunity Employer. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.
Weill Cornell Medical College is an equal opportunity, affirmative action educator and employer.
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