Wedgwood Christian Services Hiring for Information Technology (IT) Specialist (Includes Cyber Security) Job at Grand Rapids, MI Full Time

JOB TITLE: Information Technology Specialist (Includes cyber security)

DEPARTMENT: Information Technology

REPORTING TO: IT Manager

JOB SUMMARY: The Information Technology Specialist, working under the supervision of Wedgwood’s IT Manager, sets-up and maintains multiple forms of technology solutions and the computer and network security systems of Wedgwood. This includes but is not limited to maintaining industry standard security practices, purchasing and installation of computer hardware and software programs, trouble shooting and maintaining IT equipment, informing policies and procedures, and completing other tasks as assigned.

Wedgwood Christian Services
Since 1960, Wedgwood Christian Services has been dedicated to aggressively taking on the toughest problems facing children and families through residential care, counseling services, and community programs. Our goal is to support and help restore the physical, social, intellectual, emotional and spiritual well-being of children, adults, and families in our community.

Mission: Wedgwood Christian Services extends God’s love to youth, adults, and families through professional counseling and educational services.

Core Values: Integrity, Compassion, Excellence, and Diversity

RESPONSIBILITIES:

• Responding to and tracking of IT helpdesk service calls, troubleshooting network, software, printer, hardware, and other related issues.
• Assist IT staff with installing, troubleshooting, and maintaining agency computer hardware systems and software programs.
• Provide end-user technical training as needed and assist IT Manager and users with maintaining continual awareness of sound security practices.
• Research and propose tools and methodologies to enhance technical security across all susystems, the network, and endpoint devices.
• Works with the IT Manager to assess current and future computing and mobile cellular device needs, and plan for installations, upgrades, and repairs.
• Coordinate the technology inventory process.
• Meet regularly with IT Manager concerning tasks performed, jobs to be completed, and to discuss items of need or concern.
• Oversee the maintenance of Wedgwood’s audio/visual equipment.
• Collaborate with Network Administrator to ensure timely patch management and other security protocols for end point and network systems.
• Periodically review activity logs to identify unusual trends and system usage as defined by IT Manager.
• Administer and monitor Wedgwood security tools – Antivirus software, network security system, Office 365 security tools, multi-factor authentication, etc.
• Manage and improve access management processes to ensure timely and relevant changes to users based on need and sound security principles.
• Complete other tasks and responsibilities as assigned.
• Contribute to the administration and training of SharePoint Online
• Define, test, and document backup and recovery, disaster planning, and incident response
• Identify and manage MDM Solutions to integrate with current infrastructure

QUALIFICATIONS:

• A High School diploma required. Associates degree in related field and/or relevant certifications preferred.
• Knowledge of the HIPAA Security Rule preferred.
• Knowledge of network and end point security practices. Security+ certification preferred.
• Knowledge of Office 365 administration and security practices.
• Knowledge of SharePoint Online preferred.
• Working knowledge and 3 to 5 years of experience in the installation and maintenance of computer systems, and in troubleshooting and correcting computer related problems.
• Good organization, strong attention to detail, excellent communication skills, and a willingness to learn and grow professionally.
• Subscription to the Statement of Faith of Wedgwood Christian Services and agreement with the goal, purpose, and objectives of the agency.

HOURS OF WORK: Monday- Friday, variable hours

BENEFITS:

• 403b Retirement Plan with Employer Match
• Low cost medical plans with great coverage options
• Holistic dental and vision plans
• Pet insurance
• Legal insurance
• Flexible Spending Accounts
• A Locally Partnered Employee Assistance Program
• Competitive time off
• Direct deposit
• Qualified Federal Student Loan Forgiveness through PSLF
• Paid Holidays
• We also offer a variety of employer paid benefits for full time staff
  • Short term disability
  • Long term disability
  • Life insurance up to 2x your annual salary
• Wedgwood is proud to offer a full gymnasium with an attached 24hr wellness center that houses a wide variety of workout equipment. Wedgwood is happy to provide this space to our staff at no cost.

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