WCG Hiring for Client Care Specialist Job at Cary, NC Full Time

Note: As part of WCG’s purpose-driven workplace policy, this role is remote, however it may require an in-office presence for specific purposes or events, such as the initial 2-week new hire training, team building, collaboration sessions, business reviews, etc.

An opportunity to make a difference!

As a Client Care Specialist, you will be responsible for efficiently and effectively addressing the needs of clients and potential clients in a professional manner, while projecting a positive image of the company both verbally and in written communication.

Here is an abbreviated list of what you will do:

• Ensure each client you interact with has a positive experience.
• Maintain a high level of professionalism in dealing with clients via email, chat, and telephone, including incoming calls. Obtain needed information from Managers and other Operations staff to relay back to client.
• Educate clients and potential clients (sponsors, investigators, CROs, SMOs) regarding the Company’s operations while giving exceptional customer service.
• Conduct research on the status of protocol / study when necessary by working independently and with other departments to obtain needed information.
• Proactive outreach to clients regarding submissions and relay any required missing documentation.

There’s more to it than that, but those are the highlights. Here’s what you bring to the table:

• Associate degree or higher is preferred.
• Current CIP (Certified IRB Professional) certification preferred.
• Minimum 2 years of experience providing similar service to clients, or 1 year of WCG experience.
• Advanced knowledge of IRIS and operational workflow and submission process.
• Demonstrated proficiency as a Connexus super user.
• Must have strong analytical skills with a high degree of accuracy in a highly regulated industry.
• Advanced knowledge of Microsoft Office and Adobe.
• Knowledge of FDA regulations as they relate to research, preferred.
• Experience working with medical terminology, preferred.
• Must be able to maintain confidentiality.

WCG is proud to be an equal opportunity employer – Qualified applicants will receive consideration for employment without regard to race, color, national origin or ancestry, religion or creed, sex, sexual orientation, gender identity, age, marital status, disability, genetic information, citizenship, veteran status, reprisal or any other legally recognized basis or status protected by federal, state or local law.