The primary purpose of this role is to maintain continuous contact with assigned client portfolio and to address verbal and non-verbal communication with clients or borrowers in multiple formats. The individual will be responsible for providing responses in a professional, accurate, and timely manner. In addition, the individual will route specific inquiries to appropriate areas of expertise if the inquiry is outside the expected breadth of knowledge. Problem solving skills and the ability to make sound judgement loan decisions on mortgage issues is required.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
Education and Experience
Equivalent combination of education and experience is considered.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status and any other basis protected by federal, state, or local laws.
Work Environment
Travel
Ability to travel to various worksites and to be on-call as needed is TBD.
For Remote Positions:
Employees must have dedicated internet connectivity/bandwidth that is sufficient to satisfy their daily responsibilities without interruption. It is recommended that while a TSI employee is working during their shift, other members of the household restrain from activities (e.g. streaming, online gaming, etc.) that may detract from the available internet connectivity/bandwidth. Employees who have significant interruptions according to their manager may be required to work on site.
This position is an Exempt Salary based role / $45,000-55,000 annual salary
Schedule will fall in the Central Time zone, fully remote
TSISP
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