Watertown Regional Medical Center Hiring for Director, Human Resources Service Center at Brentwood, TN  Full Time

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

We are always looking for people inspired to help us in our mission. If you are someone who wants to change the lives of patients, drive success for our partners and be part of a team driven to improve care, we may have your next opportunity.

POSITION SUMMARY:

The Human Resources Service Center Director is responsible for overseeing the effective operations of the Service Center current operations and expanded scope, providing support to all LifePoint facilities across the country. The Human Resources Service Center Director leads a team of HR Specialists in the delivery of high quality services to the company’s hospitals and employees; with responsibility for developing and executing human resources transactional services and meeting service level metrics.

ESSENTIAL FUNCTIONS:

• Develop short and long-term business and strategic plans and organizational structure within the HR Ser-vice Center
• Partner with HR and Company leaders to ensure the Service Center is aligned with company goals and strategic priorities
• Direct day to day operations of the Service Center Specialists (SCS) team to ensure they meet and exceed established goals and service level agreements; provide appropriate corrective action
• Ensure proper recruitment, training, staffing and technology to handle ticket volume and contractual requirements
• Analyze HR Service Center data, provide reports on business trends, and partners with HR Business Partner and Centers of Excellence to determine root cause and identify improvement actions
• Partner with various HR professionals at multiple locations to ensure processes are followed
• Prepare, develop and analyze reports, collect and analyze data to improve the process and results
• Regular and reliable attendance.
• Perform other duties as assigned.

Education:

• Bachelor’s degree or similar work experience required
• PHR or SPHR certification preferred

EXPERIENCE:

• A minimum of 7 years of HR experience required, including leadership responsibilities and multi-site experience; call center experience preferred
• 5+ years of Service Center management experience is ideal
• Strong ability to develop spreadsheets and reports to analyze service benchmarks; Experience with budgeting and scheduling preferred
• Exceptional customer service, accountability, problem solving, and conflict resolution skills; strong ability to multi task and remain calm under pressure
• Experience utilizing HRIS, payroll and applicant tracking systems, preferably Lawson and Taleo