Washington and Lee University Looking for Technology Integration Specialist Full Time

Job Type: Full time

Job Number: R777

Location: Lexington, VA

Job Description:

The Technology Integration Specialist facilitates the use of technology for university staff and faculty with a focus on consultation and support for STEM. They analyze workflows and specific job needs for departments or individuals and recommend technology solutions. They also provide traditional technical support including hardware and software configuration and equipment replacement. The position is part of the Client Services group within ITS, a customer service-oriented team. They are a team player who thrives in the professional and collegial environment of Information Technology Services (ITS) and helps the entire group to succeed.

Washington and Lee University actively promotes a dynamic and inclusive environment that allows students and employees of multiple backgrounds, cultures, and perspectives to learn, work, and thrive together. Successful candidates will contribute to that environment and exhibit potential for excellence in their areas of expertise.

Essential Functions:

• Consults with faculty and staff in exploring, evaluating, and implementing new equipment and software.
• Manages the lifecycle of desktop computers and printers within the STEM departments. This will include hardware configuration, imaging, software configuration, deployment, maintaining inventory records, ongoing troubleshooting and repair, and decommissioning.
• Manages several computers labs, ensuring they are secure and meeting the needs of faculty and students.
• Works collaboratively with the larger Client Services group and other groups within ITS to plan for the effective delivery of services, troubleshoots issues and resolves problems.
• Works with the Information Desk staff to respond to help requests in a timely manner and track trends to improve the overall process.
• Works with other members of the Client Services and Academic Technology groups to provide technology training for the university community.
• Conducts research about advancements in technology tools and resources to inform decision-making.
• Leads and/or collaborates on various ITS projects across the university.
• Provides robust documentation of inventory, procedures and work performed.
• Additional related duties as assigned.

Minimum Qualifications:

• Bachelor’s degree and at least two years’ experience in a science or technology support environment, preferably in higher education, or a combination of education and experience from which a similar skillset would be obtained.
• Intense curiosity about information technology, and motivation to learn new technologies as needed.
• Customer service focus. Demonstrated consultative skills required, please identify such in cover letters.
• Required technical skills include configuring and supporting the Windows and Mac environments and troubleshooting technological problems.
• Knowledge of office productivity and e-mail tools is essential. Strong troubleshooting and communication skill are essential. Knowledge of imaging software, desktop management tools, computational software, and Linux is helpful.

Minimum Pay: $59,898 – Pay Commensurate with experience.

Work Schedule: M-F, 8:30am – 4:30pm

Application Instructions:  Review of applications will begin immediately and continue until the position is filled.  Resume and cover letter are required. Upload both required documents to the Resume/CV upload section of the application. You will be asked to provide names and contact information for three professional references.

External Applicants: Application instructions for external applicants are located on the jobs.wlu.edu or here.

Current W&L Employees: Apply from your existing Workday account. Instructions are located at jobs.wlu.edu or here.

Position Type:
Exempt, Full Time, Benefit Eligible

Equal Employment Opportunity Statement

Washington and Lee is an Equal Opportunity Employer. As such, we are interested in candidates who are committed to high standards of scholarship, performance and professionalism and to the development of a campus climate that supports equality and diversity in our faculty, staff and student body. Job description requirements are representative, but not all?inclusive of the knowledge, skill, and abilities needed to successfully perform this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Statement of Commitment to Diversity

Washington and Lee affirms that diverse perspectives and backgrounds enhance our community. We are committed to the recruitment, enrichment, and retention of students, faculty, and staff who embody many experiences, cultures, points of view, interests, and identities. As engaged citizens in a global and diverse society, we seek to advance a positive learning and working environment for all through open and substantive dialogue.