WALGREENS Hiring for Associate Manager IT (Hybrid) Job at Deerfield, IL Full Time

Supervises a team responsible for developing and implementing protocols that comply with established policies, procedures and standards of the specified functional area of the technology operation. Ensures work efforts are aligned in order to successfully implement tactical plans that enable business operations. Ensures effective results of designated initiatives are achieved. Ensures accurate accounting of and appropriate deployment of resources. This role may need to become actively involved, as required, to meet schedules and resolve problems. Outcomes managed have an impact on the specified area of responsibility.

Job Responsibilities

• Ensures that daily production, productivity, quality, service levels, and performance objectives are accomplished. May become actively involved, as required, to meet schedules and resolve problems.
• Directly supervises a team of computer professionals and assigns them duties, monitors work-in progress and takes corrective actions, where needed.
• Resolves technical or staffing problems as they arise, within the scope of its authority.
• Manages the vendor relationship including determining in scope and out of scope work, working through any interpretation of contract terms and monitoring/reviewing SLA adherence. Performs deep dive research on missed SLAs Partners with the vendor to drive continuous improvement resulting in improved service and/or lower cost.
• Reviews and approves any request prioritizations. Ensures delivery against agreed upon SLAs and overall service delivery of operational activities.
• May gather production, performance and other operational data to determine what changes in processes or procedures are needed to improve to meet goals. May compile such data and present to Managers and Directors, where appropriate.
• Ensures frequent, continuous and effective communications with team members, within IT, and with stakeholders to set expectations and negotiate priorities appropriately, via both formal and informal channels / mechanisms.
• May manage budget to plan.
• Participates in the development of technical/business approaches and/or the recommendation of current system enhancements.
• Understand the underlying technologies and applications utilized within specified area of responsibility to direct how to design, develop, test, and implement priority technology requirements.