VirTech Systems, LLC Hiring for Tier 2 Technical Support Job at Birmingham, AL Full Time

About us

VirTech Systems is a full-service IT Management provider. We handle our customers’ IT technical support needs from in-house to our cloud. With post-COVID flex-working expertise, we design, implement, manage, and support these IT infrastructures. We are hiring IT staff that can utilize their knowledge of Windows OS, Server infrastructures, and IT networking in conjunction with our team of 18 tech professionals skilled in ALL facets of IT management.

Job description

VirTech is looking for an experienced Tier 2 Help Desk Technician that has a strong grasp of today’s growing technological environment.

Tier 2 Helpdesk Technician Duties and Responsibilities

• Provide technical support either by phone or remote access.
• Deploy, monitor, and troubleshoot software on workstations, servers, firewalls, switches, and other IT equipment.
• Perform, maintain, and monitor regular backup operations, AV, and network monitoring in conjunction with business servers and workstations.
• Work within multiple systems to monitor and act upon tickets, network monitoring alerts, and other systems.
• Document all customer interactions and technical support steps during the ticket resolution process.
• Meeting with leadership to improve upon processes and procedures involved with providing exceptional customer service.

Tier 2 Help Desk Technician Requirements and Qualifications

• Should have a strong desire to learn and deploy technical concepts.
• Should have experience providing technical support.
• Must be able to communicate verbally and in writing with a customer to articulate the root cause and solution to a problem clearly.
• Experience with Windows Desktops/Laptops.
• General understanding of firewalls and networking.
• Experience with Windows server management and support.
• Ability to physically stand, bend, squat, and lift equipment up to 50lbs.
• Work well within a team environment.
• Possess the ability to receive and give constructive criticism.
• Exhibit the ability to work autonomously and be self-driven to learn new concepts and apply them in the workplace.
• Flexible schedule to accommodate potential extended work hours.
• Ability to maintain punctuality.
• Willingness and desire to grow within a company for an extended period of time.
• Take directives and instructions from leadership and excel.

Tier 2 Help Desk Technician Preferred Qualifications

• Working knowledge of virtualization management in software titles such as: VMware ESXi, Hyper-V, CITRIX XenServer, KVM, etc.
• Experience with Microsoft Active Directory, Microsoft Exchange, Azure AD, Amazon Web Services, SAN & NAS Storage solutions, Backup, and Disaster Recovery concepts, SQL
• Working understanding of VPN Tunnels (Both SSL & IPSEC), VLANs, network segregation, automation, scripting (PowerShell, bash, python)
• Experience with Cisco Switching, FortiGate Firewalls, and Dell Servers

Job Type: Full-time

Salary: $18.00 – $24.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement

Experience level:

• 3 years

Schedule:

• 8-hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• DeLand, FL 32720: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Can you pass a Level II background check?

Education:

• High school or equivalent (Required)

Experience:

• System administration: 2 years (Required)

Language:

• English (Required)
• Spanish (Preferred)

License/Certification:

• Driver’s License (Required)

Work Location: One location

Job Type: Full-time

Pay: $18.00 – $30.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: Multiple Locations