The NOC Engineer I is responsible for monitoring the help desk console for new alerts, working new break/fix and existing tickets as assigned, documentation, assessments, and scripting. The NOC Engineer I will also assist professional service engineers and other departments within managed services with tasks and tickets as required or directed by the Customer Success Manager/NOC Team Lead.
This is an on-site position in the Overland Park, KS office. Hybrid work is available following training, but employee must reside within the Kansas City metropolitan area.
Job Requirements:
This is a customer-focused role in which the NOC Engineer will be expected to handle and resolve customer issues via phone and email. This specific role is for a resource with a strong background in troubleshooting methodology and identifying issues that need to be escalated to problem management for resolution. This role will be a part of the Tier 1/2 escalation team and will have a work shift consisting of rotating days, Sunday through Saturday, from 9:00 p.m. to 9:00 a.m. CST.
Technical Responsibilities:
Manage the managed services queue during assigned rotations and proactively help to keep the queue caught up when there is downtime
Managed Services Requirements & Expectations:
Client Requirements & Expectations:
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