Virsage Solutions Hiring for Technical Support Tier II Job at Lafayette, CO Full Time

About Virsage and Who we are Hiring

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Virsage has been around since 1999. We are constantly adding to our portfolio of product offerings for our customers which means our staff has the opportunity to work with the latest and greatest technologies that are out there. Our customers depend on us to be responsive and prompt so that we can help them use these technologies to support their business. We build personal relationships with our customers so that we can understand their business needs and address those needs with the services and products that we offer.

Virsage Solutions is based in Lafayette, Colorado, and provides Information Technology and Cloud services to businesses across the United States. We provide our employees with a positive and challenging environment that allows them to develop their professional skills while providing balance for their personal lives. Our employees benefit from getting exposure to a vast array of IT environments in industries such as health care, manufacturing, hospitality, finance and more.

We are a technical company that is constantly growing and looking for employees that love technology and love helping people.

Currently, we are looking for a Technical Administrator (in other companies your job title could be Technical Support Specialist Tier II or Help Desk Support Tier II) to join our Service Delivery team. The ideal candidate will thrive in an environment where they have responsibility for:

· Assisting our customers with technical issues and questions

· Assisting team members on IT solutions

· Learning new technologies

· Achieving technical certifications

· Doing it all with a positive attitude

· Strong foundation and ability to work with a multitude of industry leading software solutions and platforms

· Great communication skills

· Ability to prioritize tasks

· Ability to manage time in order to meet deadlines

· Handle multiple priorities in a high-paced environment with accuracy and efficiency

Benefits

· Virsage provides 15 days of PTO per year, 401(k) with a corporate 3% contribution after three months, employee health care and short/long term disability insurance.

· Monthly team outings

· Bi-yearly company events

· Certification reimbursement

Preferred Education/Experience

· Bachelor of Science (Engineering, Computer Science, Information Systems)

· Technical Associates Degree with experience

· 2+ years of corporate IT/Troubleshooting experience

Required Skills

· Microsoft Windows 10/11

· Microsoft Windows Server

· Desktop Support

· Device Support (printers/scanners/smart phones/tablets)

· TCP/IP Troubleshooting

· Network troubleshooting

· Active Directory

· System backup and monitoring

Desired Certifications (not required)

· Microsoft

· Citrix

· Cisco

· CompTIA

Job Type: Full-time

Pay: $55,000.00 – $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Lafayette, CO 80026: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Windows: 1 year (Preferred)
• Technical Support: 2 years (Required)

Work Location: One location