Virginia Commonwealth University Looking for Informational Technology Support Specialist Full Time

Information Technology Support Specialist
Virginia Commonwealth University School of the Arts
(VCUarts)

VCUarts invites applications for a collaboration-minded colleague to serve as an Information Technology (IT)
Support Specialist. This position will work closely with the VCUarts’ IT team which is dedicated to maintaining and deploying technology in
the School of the Arts. This position provides support for faculty, staff, and students and will support both the PC and Macintosh
environments of the School. The IT Support Specialist will diagnose and/ or repair software, hardware, a wide range of peripherals and
printers, including collaborating with department faculty and staff to support large format printers. This position will work with the
School of the Arts’ diverse range of digital resources and understand how to use, apply, and integrate these various forms of technology in
the creative environment of the School. The Information Technology (IT) Support Specialist will provide site administration of technology
facilities for the School of the Arts. The IT Support Specialist will also provide analysis, evaluation, selection, installation and
maintenance of all types of hardware and software and will work closely with School’s IT team to analyze needs and determine options for new
and existing computer technology.

Responsibilities:

•   Answer help desk phone, create and monitor tickets,
  resolve issues when possible, escalate and collaborate with senior support technicians when necessary
•   Follow up on outstanding
  requests and ensure timely resolution
•   Deploy hardware, including multi-seat labs
•   Support audio and video
  conference calls
•   Manage and monitor internal assets to ensure accurate inventory records
•   Other duties may be added
  and/or assigned as needed

Required Qualifications:

• Motivated self-starter with demonstrated ability to deliver exceptional
  customer service in a collegial, academic environment.
• Significant working knowledge of computer software, hardware, networking,
  networking protocols and technology trends is imperative.
• Ability to delegate work when needed and the ability to keep supervisor

informed.

• Familiarity with supporting classroom A/V technology.
• Experience supporting and troubleshooting Mac
  OS X, Windows 10, and Google Apps.
• Experience supporting and troubleshooting Mac and PC hardware, Printers, scanners, computer
  peripherals, Mobile devices (iOS, Android).
• Experience troubleshooting basic network connectivity – ethernet, TCP/IP

and VPN.

• Experience troubleshooting file server connectivity.
• Demonstrated ability to install software and
  hardware successfully on the network and standalone workstations.
• Demonstrated ability to diagnose computer problems presented by
  users and successfully resolves all problems.
• Experience working in a fast-paced, complex work environment.
• Exceptional communication skills, including listening, writing, and speaking skills and the ability to communicate technical information to
  a wide range of end-users.
• Ability to prioritize work and handle multiple priorities simultaneously.
• Demonstrated
  ability to solve problems independently and use available resources
• Proven ability to attend to details and meet scheduled
  deadlines.
• Ability to understand and comply with University, State, and school policies, procedures, and guidelines.
• Strategic and analytic thinker, who exhibits engagement, creativity, problem solving skills and organizational skills and can organize and
  present ideas, materials, and concepts accurately and creatively.
• Ability to develop and maintain favorable external and internal
  relationships with the various departments within School of the Arts and the University.
• Excellent interpersonal and teaming
  skills and the ability to effectively and positively interact with a diverse range of people.
• Experience in or potential to work
  in a culturally diverse work environment.
• Demonstrated commitment to diversity and inclusion or a commitment to do so as a staff
  member at VCU.

Preferred Qualifications:

• Bachelor’s degree preferred.
• Experience with
  analysis, repair and building of computers strongly preferred.
• 2 years+ experience working in a Mac/Windows environment
  preferred.
• Active Directory Users and Groups
• Experience using automated deployment work?ows.
• Experience
  working with ticketing systems preferred.

Salary Range: $45,000 – $50,000

Position
Details:

Department: School of the Arts
Employment Type: UF – University Employee FT
Restricted
Status: No
FTE: 100%
Exemption Status: Non-Exempt

Posting closes on March 23, 2022