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What you’ll be doing…
As the Program Manager you will be the responsible for managing a large scale Government Unified Communications/Call Center program. The Program Manager shall oversee and authorize all actions taken during the contract, including, but not limited to, overall life cycle program management, resource allocation, billing and invoicing, and meeting project milestone objectives. The Program Manager shall oversee all other Key Personnel and shall be solely responsible for the overall UC/CC program. The Program Manager shall work directly with customer, internal and third party teams to coordinate activities. The Program Manager shall be certified as a Project Management Professional (PMP) in accordance with the Project Management Institute (PMI) . The program manager, deputy program manager, and chief engineer will form the leadership team to guide the program and the solution from concept and delivery to steady state operations. These three key positions will provide oversight over the program and contract, and also be responsible for the solution as it is initially delivered, maintained, and enhanced over the program lifecycle.
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Takes overall responsibility for the program by serving as the single interface to other PMO and customer agency representatives.
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Leads Unified Communications (UC) and Contact Center (CC) program by directing, controlling, and administering the program.
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Direct responsibility to oversee implementation of the UC/CC platform, installation and transition of sites, and managed services.
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Full lifecycle Program management from Implementation, to Install, transition, and ultimately as a managed service.
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Continuously develops, monitors, and improves program communications plan.
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Ensures that resources are available, when needed; recruits/retains specialized personnel.
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Enforces work standards, assigns work schedules, reviews discrepancies, and communicates policies, purposes, and goals.
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Ensures contract stand up, discovery, deliverable submissions, and implementation of the full Solution.
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Able to apply core expertise independently and collaboratively to help manage concurrent works streams and achieve timely outcomes.
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Program Manager will work with and lead the Deputy Program Manager, Chief Engineer, and Implementation Managers to complete the implementation strategy.
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Program Manager will work with Customer Service Manager to create, formalize, and test operational documentation and procedures.
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Adjust the risk registers as appropriate to account for time, schedule and/or cost impacts.
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Maintain visibility over the entire project schedule and dependencies.
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Work closely with the operational points of contact and contractors.
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Analyze root cause and implement corrective actions.
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Send Routine and contract deliverables such as Status Reports, Project Plans, PMP and SDD documentation.
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Deliver effective meetings by ensuring the team is drafting, coordinating, and distributing an advance agenda, notifying stakeholders of required or optional attendance, staying within the allotted meeting times, taking minutes, reviewing action items, distributing meeting records, and following up on deadlines.
What we’re looking for…
You’ll need to have:
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Bachelor’s degree in Project/Program Management, Technology or four or more years of experience.
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Active and current PMP Certification
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Six or more years of program management experience of UC/CC programs.
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Eligibility to obtain and maintain government issued security clearance at a Public Trust level.
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Project and program management expertise in Unified Communications (UC) and Contact Center (CC) programs.
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Strong background in large-scale implementations, transitions, and support of UC/CC environments.
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Willingness for occasional travel and ability to be onsite in Woodlawn, MD within 2 hours.
Even better if you have one or more of the following:
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A Masters degree in Project Management and/or Technology related focus.
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Ten or more years of experience in Contact Center and Unified Communications.
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Five or more years of project management experience in with civilian, military, or Government customers.
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Experience managing a UC/CC environment with 20,000+ lines and seats.
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Active government issued security clearance at a Public Trust level.
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Successful experience working with both Federal Government agencies and commercial customers to implement, transition, and manage large, complex technology solutions with an emphasis on Unified Communications and Contact Center solutions.
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Demonstrated analytical, planning, business development and problem-solving skills.
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Strong communication and interpersonal skills that enable comfortable interactions at all levels including senior executives.
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Ability to manage multiple priorities and effectively manage time in a fast-paced, self-directed environment.
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Ability to lead and influence cross-functional work groups, manage project teams and achieve results.
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Experience with service assurance, service delivery and contract management.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
In this hybrid role, you’ll have a defined work location that includes work from home and assigned office days set by your manager.
Scheduled Weekly Hours40
Equal Employment Opportunity
We’re proud to be an equal opportunity employer – and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out page to learn more.
