Vector Choice Technology Solutions Hiring for Information Technology Support Specialist -Lv3 Job at Bristol, PA Full Time

Vector Choice (MSP – Managed Service Provider) Technology Solutions – Hiring Philadelphia PA Region (remote / client on-sites as needed)

Employee Type: Full Time (8am-5pm EST)

Relocation: Not Offered

VECTOR CHOICE TECHNOLOGY SOLUTIONS

Vector Choice is an MSP (Managed Service Provider) that provides information technology services and solutions to businesses of all sizes in many different industries throughout the US and internationally. We have cultivated a highly dependable team of experts who hold a large variety of technology certifications from third-party vendors allowing us to manage a wide variety of systems and platforms. We understand that our success is based on the value that our employees provide through customer service and technical expertise. We value the close-knit work environment that we have created at Vector and work hard to maintain that environment as we continue to grow.

Attention to detail and accuracy is critical in your work responsibilities, as you will be working with a fast-paced team in a company that is rapidly moving forward. This is a very hands-on position with a great deal of self-reliance required. The goal is to create value for our client end users that will help preserve the Service Desk’s value and reputation.

An excellent candidate must have a strong technical interest, client service skills and be able to prioritize internal team and external client needs. They must be able to communicate effectively to understand the problem and explain its solution at the client level. They must also be client-oriented and patient to deal with difficult clients.

Job Description – please read in detail

We are looking for an individual who is an IT generalist; self-motivated, able to perform in an aggregate and high-pressure environment, professional and detail oriented who can grow with our company.

As a Lv3 Engineer, you will work directly with customers and partners providing expertise in hardware and software installations, troubleshooting and configuration recommendations. This position will report to the Service Manager. Please note, while this role will work out of their home/remote office, you will also be expected to travel to client sites 1-2x per week and/or as needed in order to best serve our PA based clients. Mileage will be compensated. You must also have a reliable form of transportation, home internet and cell phone.

Key Responsibilities and Essential Functions

• Exceptional customer service and organizational skills with a proven ability to manage multiple calls and tickets with minimal supervision
• Able to constantly balance multiple tickets and request in high pressure situations and will take escalations from Lv1 & Lv2 Techs
• Must be a team player and collaborate with other coworkers
• Provides advanced level installation, support, and maintenance of physical and virtual servers, core infrastructure (switching, routing, firewall) and other computer systems
• Recommends improvements to current environments
• Efficiently manages configuration of desktops, servers, core infrastructures and services (IIS, e-mail, AD, DNS, DHCP etc.)
• Assists with planning for and responding to client project needs when applicable
• Must be able to quickly and correctly diagnose problems with computer systems and introduce the best solution
• Ability to learn new technology quickly
• Will be responsible for taking calls on an On-Call rotation
• Execute other assigned tasks as delegated by Management
• Travel to customers offices when needed (reliable transportation is required). Mileage will be reimbursed accordingly
• Must be punctual

Required Experience

• BS degree in Computer Science or related field experience.
• Must have 7 yrs. plus experience as a Systems Administrator and/or Server Engineer
• Enterprise level Networking Experience / Advanced Switching & Routing troubleshooting – configuration and administration
• Microsoft Windows Server 2012 and later
• Microsoft Windows Server Roles: AD, DNS, DHCP, DFS, IIS, GPO
• Advanced PowerShell / Python – creation, modification, implementation
• Exchange 2013 and later
• Office 365 Advanced Administration
• Microsoft Azure, Azure AD, and Microsoft Endpoint Management Administration
• Firewall Installation & Configuration (Cisco Meraki is a plus)
• Advanced Performance analysis and troubleshooting skills
• Strong documentation skills
• Spam Filter technologies
• Hands on equipment experience (rack, and stack, physical cabling)
• Back-up Solutions

Preferred Experience

Certifications including MCSE, MCITP, CCNA, CCNP and VCP (6.5+ preferred)

Technical Knowledge (Not limited to)

• Healthcare Industry Experience is a Plus
• ConnectWise Experience
• SAN Storage (different technologies and disaster recovery)
• Citrix Experience
• Printer/Fax/Scanner Troubleshooting
• Terminal Services, Microsoft failover clustering, Azure Virtual Desktop
• VMware, (vSphere, View, vCenter)
• Linux (RHEL and desktop flavors)

Job Type: Full-time

Pay: $70,000.00 – $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• On call

Application Question(s):

• Do you have access to high-speed internet?

Experience:

• email migration: 5 years (Preferred)
• System administration: 7 years (Preferred)
• Help desk: 7 years (Preferred)
• Windows 2008 + later: 7 years (Preferred)
• Server management: 5 years (Preferred)
• MSP: 5 years (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Bristol, PA 19007