Vanguard Furniture Company Hiring for Private Label Account Relations Associate Job at Conover, NC Full Time

Location:
Conover, NC
Description:
Ensures Vanguard delivers the highest quality world class service to our customer by being a kind, courteous, and professional face for the company. This position includes all responsibilities associated with the day-to-day functions of customer service and claims for one specific private label customer.
Requirements:
Position Responsibilities:

• Confer with customer by telephone or email to provide information about orders, products, parts or claims.

• Listens to the customers’ needs and presents possible options.

• Serves as liaison between the customer and the factory.

• Serves as right hand person to the private label business manager.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken into CRM and AS400.

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. All claims must be investigated thoroughly.

• Utilize SOW/Training Manual for processes within the department.

• Ability to prioritize, good communication and interpersonal skills, maintain composure in all situations, able to adjust to change, ability to problem solve and work independently and ability to work under stressful conditions, ability to remain focused and attention to detail.

• Multitasking and organizational skills

• Ability to answer a high volume of calls and/or emails daily.

• Ability to share work among a customer service team.

• Updates job knowledge by participating in educational opportunities.

• Performs other duties as required by supervisor.

• Owners’ mindset; takes ownership over everything within scope of responsibility.

• Run reports and analyze data.

• Track and expedite replacement orders.

• Follow up on return authorizations, repairs and credit requests.

Essential Skills and Experience:

• Ability to manage multiple tasks in a fast-paced environment.

• Customer oriented service skills including needs assessment, evaluation, and resolution.

• Proficiency in all Microsoft Office applications.

• 2-Year Business Associates Degree

• Data entry skills

• Knowledgeable in furniture manufacturing

Valued but not Required Skills and Experience:

• AS400

• CRM

Status:
Full Time
Shift:
First
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Job Type: Full-time