Vaco Looking for Help Desk Technician | $26/hr | CTH | 43082 Full Time

Job Description

• Responds to incoming Service Desk calls and emails from end users regarding IS issues.
• Installs, configures, tests, maintains, monitors, and troubleshoots end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products.
• Creates and maintains computer images for end user accounts.
• Installs and maintains end user software and networking software products where required.
• Identifies and delivers required hardware.
• Recommends and implements corrective solutions, including off-site repair as needed.
• Supervises contract-based installations.
• Works with third-party support and equipment vendors as necessary.
• Shares responsibility with other Network/Desktop Support Associates of visiting all locations in Ohio regularly.
• Performs on-site analysis, diagnosis, and resolution of complex hardware problems.
• Provides input for the development of long-term strategies and capacity planning for meeting future hardware and corporate technology needs.
• Trains users one-on-one and in group settings on computer functionality.
• Serves as backup for Systems Administrator as needed.

Customer Relations and Service Delivery

• Listens and responds courteously and promptly to the needs of business partners and end users.
• Maintains regular communication and provides updates to stakeholders regarding Service Desk tickets.
• Completes Service Desk tickets as outlined in the IS department service level agreement.

Quality, Compliance, and Risk Management

• Maintains the computer imaging system for consistency and compliance.
• Documents hardware failures, repairs, installations, and removal.
• Provide input for the development of business continuity and disaster recovery plans.
• Maintains current knowledge of business continuity and disaster recovery plan executables and responds to crises accordingly.
• Manages, maintains, and controls software media and licenses.

All other duties as assigned.

QUALIFICATIONS

Education

• High school diploma or equivalent required.
• Bachelor’s degree in computer science or in a related field preferred.

Experience

• Five years experience in direct end user service desk support for diverse customer groups preferred.
• Five years experience in the Information Systems field required, including systems and IS infrastructure, business analysis, planning, installation, and maintenance preferred.
• Experience with configuring a network supporting a large number of users and devices for connection to a network using a common networking protocol (TCP/IP, etc.).
• Experience installing and configuring a shrink-wrap application on a PC Operating System.
• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.

Other Requirements

• Must be able to read, write, speak, and understand the English language.
• Must possess a valid driver’s license and acceptable driving record. Must be insurable under professional liability and crime coverage policies as specified by insurance carrier underwriting standards.

Job Requirements –

Vaco